Dakota Hotel based in Manchester City Centre are seeking a strong administrator for the role of Reservationist.
CONTRACT AND PAY RATE
The role carries a permanent contract of a minimum of 40 hours per week and typical shifts will be varied working any 5 days out of 7 and working weekends with a minimum of one weekend off a month. The gross annual salary is £26,500.00 plus an incentive-based bonus of up to £1,000.
PRIMARY ROLE RESPONSIBILITIES
* Reporting into our Reservations Manager, work with the objective of maximising occupancy and bedroom rate.
* Deliver fantastic guest service as a telephone and email based reservationist, securing bedroom and table bookings for guests who contact to enquire.
* Be knowledgeable about our current special packages and upsell to increase revenue.
* Coordinate guest stays, tailoring their experience based on their needs by offering a range of additional services and packages, noting guest requests and building profile preferences.
* Work closely with Guest Relations and the Reception Team to give recognition to our repeat guests, groups and Lifestyle App members.
* To be confident in computer use and develop a comprehensive knowledge of our bedroom and restaurant booking systems.
* Provide a consistently excellent level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition.
* Offer additional services out with simply the bedroom booking to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions etc.
BENEFITS
In addition to being part of a culture infused with positivity and
opportunity for ongoing development, tangible benefits you could enjoy when you
join our team include:
* 40 per cent off stays at
any Dakota
* 25 per cent off drinks and
dining at any Dakota
* Access to our Employee
Assistance Program which includes
- free private mental health support and counselling sessions
- video GP consultations and private prescription services
- access to daily rewards to be cashed out for shopping vouchers
* Access to discounted gift
card platform
* Support from our inhouse
Mental Health Champions
* Additional holiday day on
the first anniversary of your employment.
* Family-friendly flexible
working options
* Meals on duty and
uniforming
* £200 bonus to recommend a
friend to join our team
* £10 bonus every time you
are mentioned on Trip Advisor
* Free bi-annual eye testing
for users of display screen equipment
* Accredited, certified
compliance training given on employment such as in Food Hygiene, Alcohol
Responsibility, Data Protection, and Health & Safety
* Access to a suite of
external, certified resources via our Learning Management System
* Supportive continuous
professional development culture with an annual appraisal and objectives,
or a Personal Development Plan.
* Opportunities to undertake
both internal and external training courses, including potential for
in-house Apprenticeships.
Full terms on our benefits can be found in our Handbook.
ABOUT DAKOTA HOTELS
Dakota is a growing UK-based lifestyle brand, known for our stylish
hotels, bustling brasserie Grills and upscale cocktail Bars. Dakota’s story
started with two boutique hotels on the outskirts of Edinburgh, in South
Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city
centre locations in Glasgow, Leeds, and Manchester, with Newcastle coming
in 2025 and more in our pipeline.
Dakota is synonymous for delivering attentive and genuine guest service.
We attract hard-working individuals who are passionate about working to the
highest standards and have been voted within The Caterer’s Top 15 Best
Employers in Hospitality for the last five years in a row. We were also
featured within the Top 10 employers in the 2024 Sunday Times Best Places to
Work in the UK, as well as being awarded the Spotlight Award for Best Places to
Work for LGBTQIA+ employees.
As recent winners of The Cateys ‘People Team of the Year’, we have
award-winning internal training programmes within Dakota Academy fostering
continuous development and ongoing training. As a result, over 75% of our
leaders have been promoted internally and, for four consecutive years, a member
of our team has won a prestigious Acorn Award awarded by The Caterer to
the ‘Top 30 under 30’ in the industry, demonstrating our success in
developing talent.
Eurocentral | Edinburgh | Glasgow | Leeds | Manchester | Newcastle
Our location, 29
Ducie St, Manchester M1 2JL, is centrally located in the Piccadilly Basin,
close to Piccadilly Station ideally located for public transport users.
We are home to 137
luxury bedrooms, including 27 suites - the most in the city, a destination
cocktail bar with champagne room, and a brasserie style grill with private
dining rooms as well as a spectacular terrace.
APPLICANT REQUIREMENTS
The successful applicant will have/be:
* A minimum of one years experience working in a hotel environment in Reservations, Reception or Guest Relations.
* Be fully computer literate and a fast learner of systems. Previous experience of using a property management system (PMS) is required, and experience of Opera or Shiji, is favoured.
* Strong administration skills with the ability to work at pace and prioritise.
* A desire to deliver the highest levels of service, using effective vocabulary and upselling techniques to secure revenue.
* An enthusiastic individual
who will promote our culture of positivity.
* Be task oriented with a
great pride for the work they do and attention to detail.
* Flexible with shift
patterns and available around the needs of our business.
* Successful candidates must
demonstrate having researched our brand and a genuine desire to be part of
our team.
APPLY
Please send us your up to date CV.
Visit our Careers page to
learn about current opportunities and find your #DreamRolesAtDakota – we’d love
to hear from you!
For more information on our luxury hotel, please visit our:
* Website
* Dakota Hotels Instagram or Dakota Manchester Instagram
*
Trip Advisor
*
Facebook page