Join Our Team as a Customer Service Representative!
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where you can make a real difference? If so, our client is looking for you! We're on the hunt for a cheerful and dedicated Customer Service Representative to support our largest wholesale customer account and help us uphold our "Customer First" approach.
Hours: Full time - Monday to Friday
Salary: £30K- £35K
What You'll Do:
As a vital part of our high-performing customer service team, your main responsibilities will include:
Delighting Customers: Respond to purchase orders, inquiries, and concerns with a smile, ensuring every interaction reflects our commitment to excellence.
Order Management: Accurately and timely process customer orders, despatches, and returns while conducting scheduled reviews of open orders.
Invoicing: Ensure timely invoicing for customers by reviewing outstanding orders to be billed.
Repairs & Exchanges: Process customer repairs and exchange item services with efficiency and care.
Team Support: Provide cover for the wider customer service team during holidays and absences.
Special Focus: RIWO Spine (60% of Your Role)
You'll play a key role in supporting our spinal specialist customers nationwide. This includes:
Timely Communication: Handle and process all enquiries across various channels, ensuring accurate and prompt responses.
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