Employer: Whittington Health NHS Trust
Employer type: NHS
Site: Whittington Hospital NHS Trust
Town: London
Salary: £61,927 - £68,676 Per Annum Inclusive of HCAS
Salary period: Yearly
Closing: 16/12/2024 23:59
Soft Services Manager
NHS AfC: Band 8a
Soft Services Manager is responsible for the overall management and service delivery of the Domestic and Portering services. This post will have full responsibility for the budget of over £2 million.
A key element of this role is effective communication at all levels, including complex negotiations relating to tendering processes and delivering disciplinary decisions.
To work with service managers: Domestic Manager, Portering Manager, and Patient Dining Manager, to deliver the Directorate’s strategic and operational agenda.
Responsible for the safe, efficient, and effective delivery of operational services to the agreed standards and within the established financial constraints.
Main duties of the job
Responsible for overall service provision of the following services, in a timely and efficient manner, within the operational constraints and available resources of the Trust:
Domestic including Pest Control and washroom hygiene.
Portering
Overall management of outsourced services: pest control and washroom hygiene, ensuring that contractors fulfil their obligations to the Trust.
Responsible for all aspects of function staffing, including deployment, recruitment, training, safety, and welfare.
Participate in the Directorate Emergency On-call arrangement.
Development of a soft services improvement plan for each service.
To act as the lead and be responsible for:
o Cleaning
o Portering
Conduct service review meetings with internal and external stakeholders.
Chair service-related working groups and committees.
Complete statutory and mandatory returns such as Estates Return Information Collection (ERIC) & Premises Assurance Model (PAM).
Person specification
Qualifications
Skills
* Ability to manage high profile/sensitive situations
* Ability to coordinate, manage, and motivate Facilities staff in delivering high-quality customer service.
* First class management and team building skills.
* Proven core skills in senior management relating to: Technology, Finance, Staff management, Health and Safety, Prioritising workload, Meeting deadlines, Leadership
* Ability to negotiate successful business conclusions.
* High level of communication skills, including written, oral, and presentation skills.
* Ability to use and act on own judgement.
* Skills associated with Chairing Committee Meetings.
* Ability to Chair Disciplinary Hearings and make sound judgements.
* High speed accurate typing skills.
Knowledge
* Significant experience at a senior level
* Proven experience within the key areas of the role
* Managing budgets in the region of £2 Million
* Proven track record in delivering financial targets.
* Experience of delivering income targets.
* Delivering change within time frames.
* Proven track record of leading projects to successful conclusion.
* Running Committee meetings accurately and professionally.
* Chairing disciplinary hearings.
* Implementing policy and monitoring.
* Delivering high-quality services in a demanding environment.
* Preparedness to change and lead change.
* Desire to succeed.
* Ability to function well under pressure.
* Effective team leader and player.
* Willing to learn and develop new skills.
* Driver of quality standards.
SAFEGUARDING CHILDREN AND ADULTS
To comply with the Trust’s Safeguarding Children and Adults policies. All staff have a duty to safeguard and promote the welfare of children, young people, and vulnerable adults. This will require you to:
* Ensure familiarity with and compliance with the London Child Protection Procedures.
* Ensure familiarity with and compliance with the London Multi Agency Safeguarding Vulnerable Adults Pan London Procedures.
* Participate in required training and supervision.
Whittington Health is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.
#J-18808-Ljbffr