Sales Support Administrator Dunstable (LU5) Up to £25,000 Per Annum Our client, a leading pharmaceutical supplier are in search of an organised and dedicated individual to join their team as a Sales Support Administrator. This role is pivotal in the efficient running within the sales office and to their customers, including their field-based representatives. You will be expected to work closely with the Sales team, managing your own workload and order entry together with the distribution of product samples. Duties to include : Ensure that administrative support is provided, including: a) Monitoring the Sales inbox b) Printing customer orders for processing c) Entering orders onto Pegasus Operations d) Being the first point of contact for telephone/email enquiries and directing where necessary e) Ensuring queries are followed up with customers, dealing with them in an efficient and polite manner f) Ensure delivery notes are passed to shipping in a timely manner g) Organise PODs and collections h) Proactively telephoning customers regarding ordering patterns and status i) Provide cover for telephones and other administrators in their absence. Samples: a) Pack and send samples to customers as required b) Ensure samples are packed correctly and the correct postage is applied c) Ensure sample log is accurately updated d) Maintain sample room in an orderly and tidy condition with adequate stock levels. 3. Sales Literature: a) Ensure all sales literature in kept up dated and available and filed for easy access b) Liaise with Marketing to ensure sales literature is up to date for new and existing products and sufficient quantities are available Requirements: Keen eye for detail Experience of order entry and processing Excellent telephone manner 'Can do' attitude Knowledge of Microsoft Office packages Ability to work in a matrix structure across office-based sales and marketing together with field based Account Managers Working Hours: Monday Thursday 8:30am - 4:40pm Friday 8:00am - 4:00pm Benefits: 25 days holiday plus Bank Holidays Company pension scheme 25 day annual leave Bank Holidays Purchase additional annual leave scheme Simply Health Cash back health plan Cycle2Work Scheme