1. Collaborate with team leaders and facility team members to enforce good practices and ensure compliance with trust policies and the trusts five commitments. 2. Remain current with mandatory training and continually assess training needs to maintain job competency and address skill gaps. 3. Use the trust's reporting platforms to report any policy breaches and manage security issues promptly. 4. Provide excellent customer service at the reception, warmly receiving all patients, visitors, and staff, and effectively managing challenging interactions and emergencies. 5. Oversee document management tasks such as photocopying, scanning, laminating, filing, and maintaining essential communication tools like phone lists and notice boards. 6. Handle incoming calls, reception tasks, including booking rooms, and maintaining flow and order in the reception and waiting areas. 7 Report any breaches of policies in line with Datix reporting policy. 8 Send out communications and notices on behalf of the team leader or facilities manager, ensuring efficient and effective work practices and adherence to quality standards. 9 Act as Fire Marshall for own service area, carrying out monthly audits, acting as point of contact with Emergency Services/DSN during any evacuations of work area. 1Follow and enforce emergency and security procedures to maintain a safe and orderly environment.