Job Title: Boxes Hospitality ManagerSalary: Up to £40,000Hours: 40 Hours Per WeekLocation: Ascot Racecourse, Ascot, Berkshire, SL5 7JXWelcome to Ascot where tradition meets innovation and excitement is the heartbeat of our business. Ascot Racecourse and Sodexo Live have been joint venture partners for over 16 years, providing outstanding Food and Beverage propositions and exceptional Guest Experience through our Raceday and Events business.We work cross collaboratively with the Ascot Racecourse Ltd HR team and are actively involved in the Event staff reward and recognition working group meetings.We are a destination for over 500,000 guests each year where passion, elegance, and celebration converge, and it is our team of behind-the-scenes heroes that bring every intricate detail to life.The Boxes Hospitality Manager will be responsible for overseeing the seamless operation of hospitality services within our exclusive boxes during the Royal Ascot event. This role requires strong leadership skills, exceptional organisational abilities, and a passion for providing exemplary customer service. You will play a key role in creating memorable experiences for our guests, ensuring the highest standards of hospitality and service excellence.What You'll Do:Planning and Operational DeliveryAct as an advisory partner to the Ascot client in developing the Boxes business development strategyAct as the point of contact between the sales and operational teams for all Racedays and be confident at presenting our offers to the clientEnsure that Annual and Sub-Let Box clients receive best in class service, delivered within contractual terms and in a cost-effective mannerManage the operation of the department to ensure that the Boxes are set up and closed down in a timely manner, to the required standard, in line with our service offersOn operational days, ensure there is tight control of the liquor on site and ensure that close down is done accurately, so stock can be tracked and invoices raised appropriatelyEnsure that all areas under the Boxes Hospitality operation fully comply with Sodexo Live polices on Food Safety and Health and Safety and meet the standards set out within Safeguard auditsManage the maintenance log for all Box Hospitality areas in conjunction with ARLEnsure close downs are in line with expected operational and Health and Safety standards and work with teams to ensure cleanliness and organisation of areas are maintained post and in between RacedaysEnsure SOP's are up to date, implemented and signed off, throughout all race daysUnderstand the KPI's for Boxes and ensure they are met through effective KPI reportingWork with the culinary team to develop appropriate menu offers, suited to the Box environmentLiaise and share best operational practice with the Boxes teamWork closely with the Planning Team to ensure sales data is accurately transferred into a deliverable operations planManage your set-up plan in-line with this dataManage guest feedback and complaints and respond in an appropriate and timely manner and looking at preventative action to avoid reoccurrence of complaintsWork with client and culinary teams to develop innovative strategies to refresh the offerContinually seek ways to enhance quality through innovation and cost efficacy and ensure that standards across the site are in-line with the Service Level AgreementsKeep up to date with industry trends and advancesEnsure that all box staff fully comply with Sodexo's polices on Food Safety and Health and Safety and meet the standards set out within Safeguard auditsSupport non-Raceday Event delivery, as required to support the businessWork under tight deadlines for new and on-going projects and manage Cap-Ex projects within your remitFinancialTake day to day responsibility for managing the variable costs within the boxes budgets, to protect revenue and profit marginProvide monthly and periodical forecasting for the Boxes accountWork with the Head of Hospitality to ensure all costs and expenditure are controlled in line with budgetEnsure that all Racedays and events are delivered in line with agreed budgets and time framesEnsure each Raceday has an accurate labour plan that is in line with agreed staff ratios and in-line with budgetsWork with the Staffing Team to manage labour forecasts and monitor and report actual labour costsSupport the Head of Hospitality and Finance team to ensure client billing is accurate and timelyTeam ManagementDevelop and recruit a strong team of casual managers and staff with specific focus on consistencyExecute the agreed Training Programme in conjunction with the HR and Training departmentEnsure the Casual managers, supervisors and staff are effectively briefed and conform to client standardsDevelop a motivated, respectful, trusted and stable team, by giving them clear direction, sharing information and encouraging employee involvementIdentify talent to nurture and grow and support training development to nurture skillsSupport other areas of the business as appropriate, including conferences and off-site eventsWhat You Bring:EssentialOperational knowledge and a minimum of two years' experience in hospitality or event deliveryLogistics understanding, for efficient set up and breakdown of eventsManagement of complex Profit and Loss AccountsManagement of a diverse casual teamExperience of Client Liaison and relationship buildingExcellent communication skills with diverse stakeholdersResilience to manage multiple tasks and effectively prioritiseSelf-motivated and able to work on own initiative, within a team environmentAbility to interpret and utilise financial and commercial informationExperienced in using Microsoft OfficeGood standard of literacy and numeracyEffective communicatorDesirablePrivate boxes and hospitality site managementExperience of training teamsPersonal licence holderWe offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much moreFor more information on all the great benefits Sodexo offer to support you and your loved ones, check out the attached Benefits Guide at the bottom of this advertReady to be part of something greater? Apply todayWe're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.