Sales - Tender Repair Specialist
The Tender Repair Specialist is responsible for providing on-site customer service and managing sales opportunities with our service business to ensure KPIs and high-level customer satisfaction.
As Tender Repair Specialist, you will be a part of our Service team, working towards ensuring quality service, improving equipment safety and performance, and promoting regular and proactive on-site communication to customers and internal partners.
The successful applicant is an effective communicator, curious about the customer’s business, and always striving to exceed their expectations. You can turn strategy into objectives and actions and contribute to the overall KONE business.
Customer relationship management
* Accountable for developing KONE’s position and customer base in the market.
* Drives proactive engagement and solution selling with different customer segments, showing value over the lifecycle.
* Ensures development of customer relationships, profitability, customer loyalty, and satisfaction.
* Accountable for management of large customer accounts and ensuring contractual data is correct at all times, removing any billing issues, contract improvements, package usage, quote quality, and general ownership of the role.
* Identifies and builds relationships with key decision-makers, potential new targets, and influencers.
* Promotes and demonstrates the value of KONE while delivering excellent customer service.
Manage sales funnel
* Accountable for leading the Sell process, including CRM data quality of contacts, customers, influencers, opportunity management, and won and lost reporting.
* Accountable for ensuring results within orders, contracts, profitability, and market price development.
* Gives direction and focus on the right customers through proper customer analysis.
* Ensures the correct value propositions for customers.
* Executes and advises pricing guidelines for the area and supports challenges.
* Approves tenders.
* Utilizes global processes and tools for local benefit and maximized activity levels.
Skills and experience required:
* Previous sales experience (understanding of business-to-business sales).
* Account Management experience.
* Understanding of targets, forecasting, and managing sales funnels and results.
* The ability to influence and negotiate.
* Target sales driven.
* Good customer service experience.
* Handling customer questions and inquiries.
* Flexible working mindset.
* Good written and spoken English.
* Good IT skills.
* CRM usage, SAP, or data awareness (preferable but not necessary).
What KONE can offer:
We offer a competitive salary, 25 days holiday, and 8 additional bank holidays, 1 volunteering day, pension scheme, development opportunities, and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lift & escalators industry, quarterly commission, KONE discounts, prolonged disability insurance (PDI), long service awards, hybrid working, 24/7 GP support, and wellbeing access.
At KONE, we believe that our employees are the key to success. We are proud of the working conditions we offer, which contribute to the engagement and motivation of our employees. We have an open and informal culture where employees work together with respect for each other to achieve the best results. This helps us make KONE a ‘great place to work’. We support personal growth and provide various opportunities to further your career within KONE.
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