Main area Older Persons Functional Mental Health Grade Band 3 Contract Permanent Hours
* Part time
* Flexible working
15 hours per week (Monday's with flexibility around other working day)
Job ref 152-M567.24
Employer: Dorset HealthCare University NHS Foundation Trust
Employer type: NHS
Site: St Ann's Hospital
Town: Poole
Salary: £9,628 - £10,269 p.a.
Salary period: Yearly
Closing: 02/04/2025 23:59
Ward Team Assistant
Band 3
Job overview
An exciting opportunity has arisen to come and work at Alumhurst Ward, St Ann's Hospital. Alumhurst Ward is a 20 bedded older persons functional mental health unit.
The Team Administrator is an essential part of the team. We are looking for the successful candidate to be friendly and professional.
Previous experience of RiO Electronic Patient Record is beneficial but not essential.
Employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.
Main duties of the job
1. To assist the team by providing clinical and administrative support services.
2. To ensure the provision of an effective and efficient secretarial and administrative support including dealing with telephone enquiries, relatives, carers, Social Workers and other agencies, maintaining good communications between staff members of the Trust and outside representatives using own initiative and managing own workload.
3. To undertake letter writing on behalf of clinical staff and ensuring these are sent in a timely manner.
4. To take responsibility for the handling of petty cash.
5. Attending the weekly ward review. You will also be required to take minutes for this.
6. To provide a friendly, safe and efficient administrative and office systems, databases, statistical reports and spreadsheets to support the delivery of excellent patient care.
7. To ensure that patients and contacts with the service are dealt with in a friendly, empathetic and professional manner and to help ensure that the patient’s experience is positive.
8. To deal with confidential, contentious and urgent material proactively in a sensitive and appropriate manner, exercising analytical skills and sound judgement.
9. Work as part of an efficient and professional team.
10. To work systematically and develop communication networks that contributes effectively to the service provided.
11. To maintain efficient filing systems and keep up to date.
Working for our organisation
At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.
Detailed job description and main responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact dhc.wideningparticipation@nhs.net.
Person specification
Educational / Qualifications
* Educated to GCSE level or equivalent experience.
* Knowledge and understanding of data protection and patient confidentiality.
* Recent previous experience of arranging meetings and minute taking.
* NVQ Level 3 or equivalent in Administration or Customer Service.
Job Specific Experience
* Experience of working in an administrative role within a fast-paced environment.
* Accurate, fast typing and keyboard skills.
* Experience of using Microsoft Office software including Outlook, word processing and spreadsheets.
* Experience of working with or within the NHS in a same or similar role.
* Experience using RiO Electronic Patient Record System.
* Excellent interpersonal skills with a professional approach in manner and appearance.
* Effective at team working and interacting and communicating with colleagues.
* Be able to multitask, perform under pressure within a time frame and deal with competing priorities.
* Demonstrated ability at exercising tact and diplomacy.
Additional skills
* Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively.
At Dorset HealthCare we want to offer all our staff the opportunity to work flexibly, putting health and wellbeing first, whilst continuing the delivery of excellent patient care. Flexible working looks different for everyone and we welcome applicants to discuss flexible working opportunities with the recruiting manager.
What working for us will provide:
* 27 days of annual leave, rising to 33 over ten years (for staff on Agenda for Change terms and conditions)
* Health and wellbeing services
* Flexible working options, including family-friendly hours
* Free training and one-to-one career coaching to reach your career goals
* Preceptorship programme for newly qualified nurses and AHPs
* Access to nine staff networks – have a voice and transform our Trust
* Relocation costs where applicable
* Salary sacrifice scheme opportunities – including childcare vouchers, car lease and cycle scheme, home technology equipment, and buying annual leave
* NHS discounts to save on your shopping, gym membership and more
Visit our careers website to learn more about our culture, staff stories, benefits, development programmes and opportunities.
What you need to do:
Before applying for this post, please do ensure that you have read the job description and person specification requirements. If you think you have everything we're looking for, then we'd love to hear from you, alternatively if you would like more information about the role please do not hesitate to contact us.
Regrettably, we are not able to offer sponsorship for all our job roles. If you attempt to apply for a role that we do not offer sponsorship for, you will receive notification of this at the time of starting your application and you will not be able to proceed. At this point, we wish to thank you for your interest in working for us and apologise we cannot take your application any further.
Please note that from January 2021, to work in the UK candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Further guidance can be found on the gov.uk website. It is vital that you provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Guidance can be found here Criminal records checks for overseas applicants - GOV.UK (www.gov.uk)
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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