We are seeking an enthusiastic and highly motivated individual with excellent communication, inter-personal and organisational skills to work within the Scheduling Team. This is a busy team that supports the overall Continuing Healthcare Service to ensure that patients/representatives have a positive and seamless experience. To arrange/schedule patient care assessments and reviews for clinical colleagues, including contacting individuals, family members/representatives and other relevant professionals, as required. The post holder will be required to work under their own initiative as well as working as part of the wider administration team. Excellent interpersonal skills and communication skills are essential plus an ability to deal with highly sensitive and confidential information. ML is committed to our process of redeployment at risk members of our existing workforce to new roles. As such, all job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions. Provide a professional, efficient and comprehensive administrative and support service to the locality team, at all times demonstrating a high level of discretion, sensitivity and confidentiality. Plan for known situations and be able to re-prioritise work to accommodate unexpected situations. Organise and plan the diary commitments of the locality team, including the scheduling of formal and complex meetings and ensuring that all requirements including equipment are in place, being aware of deadlines and work priorities. Operate an effective electronic bring forward system for the locality team of the directorate where requested. Maintain databases, spreadsheets and reports as required to assist the locality team. The NHS is the biggest employer in Europe. It's a world-renowned institution and an exciting place to work, full of challenges and opportunities. NHS Midlands and Lancashire Commissioning Support Unit (MLCSU) is one of the biggest and best-performing commissioning support units in the country, with among the highest levels of staff and customer satisfaction. We work together as a team of over 1,600 expert staff based across the Midlands and North West to make a difference - for our customers, patients and communities.Offering a full range of professional services to clinical commissioning groups (CCGs), hospital trusts, local authorities, integrated care systems (ICSs) and other public bodies\ across the country, our NHS values underpin everything we do. The Continuing Healthcare team (CHC) is a small team working across 3 Clinical Commissioning Group’s (CCG's) within the Merseyside area we help support patients within nursing homes arranging reviews and CHC assessments, liaising with families and representatives ensuring patient confidentiality is adhered to at all times. In return, we provide a supportive environment in which to learn and develop, with the opportunity to further your skills and career within an exciting and evolving environment. Joining our inclusive and innovative team comes with a range of benefits including flexible & agile working arrangements, pension scheme and generous annual leave allowance. Provide a professional, efficient and comprehensive administrative and support service to the locality team, at all times demonstrating a high level of discretion, sensitivity and confidentiality. Prioritise own workload to meet conflicting deadlines and be able to deal with unpredictable interruptions Plan for known situations and be able to re-prioritise work to accommodate unexpected situations. Organise and plan the diary commitments of the locality team, including the scheduling of formal and complex meetings and ensuring that all requirements including equipment are in place, being aware of deadlines and work priorities. Operate an effective electronic bring forward system for the locality team of the directorate where requested. Responsible for ensuring that the CHC team have the necessary equipment and resources required to undertake their duties. Report and action any problems that may arise. Undertake research for the locality team as directed. Create and maintain databases, spreadsheets and reports as required to assist the locality team. Support the development and maintenance of an effective office system for dealing with paper flow which promotes a modern, paper light office environment, making best use of technology. Ensure files, data and information (electronic and paper) are recorded and stored in line with CSU/ICB policies and information governance standards. Create and maintain information databases and spreadsheets as required to store information and ensure ease of retrieval. Have the ability to be flexible and alter work patterns as required in order to meet the variable nature of workloads, interruptions and deadlines. Recognise the importance of confidentiality and sensitivity of issues at all times and maintain utmost discretion. Acting as a first point of contact for the department, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information and referring to other team members as appropriate Providing a sensitive and efficient administrative support to the Continuing healthcare team and maintaining confidentiality of information relating to service users Dealing with telephone calls and email enquiries, which may involve dealing with distressed or anxious family members. in an empathetic and helpful manner, taking messages and passing relevant information to the relevant department or team member Booking patient reviews and having direct contact with distressed and anxious patients and their relatives, treating them with tact and dignity at all times Monitoring the team email box and distributing emails to relevant team members in a timely manner Word processing documents, letters, emails, minutes and reports as and when required and in a timely manner and to a high standard. The post holder must have an advanced level of keyboard and ICT skills and be competent in Microsoft Office programmes Ensuring all queries are dealt with appropriately in accordance with standard operational policy, resolving where possible, and escalating to the appropriate person as required Accurately inputting onto the Continuing Healthcare database, maintaining data storage and archiving of data as required and in accordance with standard operational policy Ensuring that data systems are kept up to date to allow accurate and detailed reporting capabilities for both internal and external requirements Ensuring that all files are collated and filed in a robust and effective manner and take responsibility for archiving documentation as required and in accordance with processes, including Independent review administrative work as directed and when required Carrying out other appropriate delegated duties as and when required Ensure the principles and duties of safeguarding are holistically, consistently and contentiously applied. Contribute to maintenance and monitoring of service standards around quality. Comply with NHS Codes of Conduct and Standard Business Conduct and/or NHS Trust Standards of Business Conduct policies The post holder will be responsible for ensuring their mandatory training is up to date. The job description and person specification are an outline of the task, responsibilities and outcomes of the role. The post holder will carry out any other duties as may reasonably be required by their line manager. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the department and organisation