Job Description
Are you ready for a role that lets you make a real impact on quality assurance while advancing your career in a fast-paced, dynamic environment? We’re on the lookout for a detail-oriented Quality Assurance (QA) Auditor to join our Billing Operations team at IRIS.
This is a 5-day/week position based in our Wigan office (WN3 5AZ).
What Will You Be Doing?
As a Quality Assurance Auditor, you’ll:
* Ensure Quality and Accuracy: Develop and execute quality control audit plans to enhance billing precision.
* Evaluate and Improve Processes: Review customer account ledgers, test invoicing parameters, and identify areas for optimisation.
* Upskill and Support the Team: Train colleagues on quality standards and controlled processes, boosting overall accuracy.
* Drive Results: Define and track KPIs, ensuring targets are met and corrective actions are taken where needed.
* Act as a Key Escalation Point: Handle revenue-related queries and provide effective resolutions.
* Support Transformation Projects: Be a vital contributor to internal projects, driving IRIS’s ongoing success.
What Are We Looking For?
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