Page Personnel are working in partnership to recruit for a Temporary Commercial Assistant specialising in Customer Service/account management within the manufacturing sector.
Client Details
Exciting organisation, which is a well-established enterprise in the industrial and manufacturing sector. Headquartered in Sheffield, the company is recognised as a leader in its field. Dedicated to the production of high-quality products, they also place a strong emphasis on continuous improvement and innovation.
Description
1. Inputting customer purchase orders (POs) and processing them through internal systems while ensuring compliance with export control procedures.
2. Maintaining daily communication with various customer contacts to ensure their needs and expectations are met.
3. Tracking and reporting on delivery performance, escalating any issues to customers when delivery promises are at risk.
4. Providing regular status updates to customers on order progress.
5. Collaborating with planning, production, and technical teams to ensure the timely delivery of customer requirements.
6. Striving to meet and exceed agreed-upon levels of customer service.
7. Communicating professionally with customers via phone, email, letters, and in-person interactions.
8. Investigating and resolving customer issues in a timely manner.
9. Maintaining accurate records of customer interacti...