Location: Flexible working with visits to our office in Nottingham
Closing Date: Monday 3rd Feb
Are you a highly driven sales and people leader who has a passion for coaching and developing their teams to achieve fantastic results?
Are you excited by a fast-paced and agile working environment where you can help us in our journey to achieve our vision to become a world-class service organisation?
We are now excited to be recruiting an Inbound Sales Team Leader for our Beko Europe department.
It’s a really exciting time to join us! We are a company that not only provides world-class sales through customer service but also embodies a culture of high sales performance, digital capabilities, reward, and recognition.
Here’s what we can offer:
* Competitive basic salaries for our Contact Centre Team Leaders
* An enhanced benefit package
* A vibrant and diverse culture that celebrates success, with a focus on quality and consistent high performance
* Great progression and development opportunities within the contact centre and wider business
About You
To be successful in this role, you will be able to:
* Demonstrate capability in delivering sales targets whilst providing our customers with an excellent level of service and engaging your team.
* Be target-focused across all key metrics including team culture engagement scoring and customer NPS results
* Be commercially minded with experience creating and maintaining a professional management culture
* Collaborate with peers and key stakeholders to share knowledge and ideas across the business
* Understand customer needs, with a focus on doing the right thing for our customers
* Display role model behaviours when dealing with customer requirements
* Focus the team on delivery and sales performance, identifying and improving areas of development through coaching
* Be open to innovation, understanding the principles of change management and coaching others through change
* Manage the priorities of multiple activities and stakeholders, to meet diverse and sometimes conflicting deadlines
* Maintain a clear focus on goal achievement, confronting problems, conflicts, and obstacles
* Stay focused under pressure whilst working effectively, remaining focused on sales performance during busy periods
* Take responsibility to manage all people-related issues, clearly communicating the expectations of agents
* Proactively call listen, conduct 121s, team meetings, and huddles; setting high sales and performance standards and can immediately respond, providing solutions
* Understand the role employee engagement plays in commercial performance and workplace culture
* Continuously strive to enhance the culture of the business, raising the bar with the team through engagement initiatives and effective communication
* Show a passion, drive, and capability to become a leader of leaders
The Role
The role will be a mix of office and home-based working, offering 37.5 hours per week on a rotational shift pattern between 8 am and 8 pm, Monday – Sunday.
Your team will consist of around 15 sales agents who will speak to customers about their appliances and electronic items. You’ll be supporting the team to ensure customers are provided with the most appropriate insurance protection solutions, balanced with a focus on hitting sales-based KPIs such as conversion, quality, and average handling time.
Our passion, determination, and ambition lead us to set ourselves more and more challenging targets, which means you’ll be constantly striving to ensure we are optimising our culture and people.
Working for us, works for you:
* Comprehensive training with clearly defined career progression opportunities
* Regular incentives with amazing prizes to be won
* Annual leave – 33 days annual leave (including bank holidays) with an annual option to buy up to 5 additional days of annual leave
* Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
* Pension scheme – matched employer contributions up to 5% of basic salary
* Life assurance – employer funded cover of 4x basic salary
* Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:
o Salary Finance – access to savings and borrowing through payroll
o Car Leasing – access to a carbon-neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charges, taxes, insurance, repairs, and maintenance on a range of brand-new vehicles
o Travel Loans – interest-free loans to help spread the cost of annual travel tickets
o Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000
* Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
* OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
* Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness, and family issues
* Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
* Employee discounts – access to discounted Sky TV and mobile packages, together with a range of discounts for hundreds of online and high street retailers
The culture at Domestic & General is creative, fast-moving, and exciting as we’re going through a period of transformational change where customers are at the heart of everything we do… do not miss out on an opportunity to be part of both our culture and growth, apply now!
Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.
At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.
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