We are looking for someone who loves delivering great customer service to join us as a Customer Service Advisor (internally known as a Hire Desk Controller) at one of our key customers' sites.
As a Hire Desk Controller, you will be part of a team who services one of our key account customers. On a day-to-day basis, you'll be dealing with a variety of people and queries. The customer might want a quote to hire our machines, place a small or large order, or have a query about an existing hire. Whatever the query, we will look to you to provide great service and deal with the request efficiently and effectively.
This is a very busy role and predominantly customer-facing, so we are looking for someone who is sociable, has very strong customer service skills, is incredibly organised, likes working in a fast-paced environment, and is computer literate (Excel/Word).
Working days are Monday to Friday, 8 AM to 5:30 PM. In reward, we offer a competitive base salary up to £28,000 (dependent on experience), 25 days holiday pro-rata, Pension, Health Cash Plan, and Life Assurance.
Responsibilities include:
1. Successfully convert hire enquiries into hire orders and achieve revenue targets.
2. Use the in-house system interactively to take orders, ensuring that availability is checked first and hire rates are achieved.
3. Achieve call standards set by the company.
4. Using your product knowledge, provide the customer with the best option for hire.
5. Deal with customer enquiries in a professional and polite manner.
6. Ensure the accuracy of orders entered onto the in-house system to minimize disputes with customers and potential credit notes, ensuring all relevant paperwork is received by the supplying depot.
7. Build strong and helpful relationships with colleagues in other depots/departments.
8. Co-ordinate with the local depot transport coordinator to fulfil customer requirements.
The ideal candidate will have:
1. Previous experience in a busy customer service and/or sales role.
2. Excellent customer service and relationship management skills.
3. Good organisational skills with the ability to multi-task and prioritize deadlines.
4. Good knowledge of MS Office including Word and Excel.
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