We are a three partner GP practice supported by an extended clinical team. We are a busy practice looking for dynamic individuals to provide excellent patient care.
Main duties of the job
The role will be split between reception duties and administrative tasks including:
* Meeting and greeting patients
* Answering telephone calls from patients
* Processing repeat prescription requests
* Dealing with queries from patients and other service providers, i.e., hospitals and pharmacies
* Processing online requests from patients (Patchs)
* Other administrative duties associated with patient care
The successful candidate will have:
* Confident telephone manner
* Excellent communication skills; both written and verbal
* Extensive customer service experience
* Ability to work under pressure
* A positive can-do attitude and willingness to learn
General practice experience is preferred, but all candidates meeting the essential criteria above will be considered.
About us
Health Partners At Violet Melchett are looking to expand our friendly team of receptionist/administrators within our busy 10,000 patient GP practice. Alongside traditional GP services, we offer a range of community services and activities, so your job will be busy and varied. You will be based mainly at our newly refurbished premises just off the Kings Road, Chelsea SW3, but may at times be required to work in our Earls Court practice.
Job responsibilities
The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
* Maintain and monitor the practice appointment system
* Process personal, telephone and online requests for appointments
* Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately
* Signpost patients to the correct service
* Initiate contact with and respond to requests from patients, team members and external agencies
* Clinically code data on Systm1 where appropriate
* Photocopy documentation as required
* Data entry of new and temporary registrations and relevant patient information as required
* Input data into patients' healthcare records as necessary
* Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
* Manage all queries as necessary in an efficient manner
* Maintain a clean, tidy, effective working area at all times
* Support all clinical staff with general tasks as requested
* Action incoming emails and correspondence as necessary
* Scan patient-related documentation and attach scanned documents to patients' healthcare records
* Complete opening and closing procedures in accordance with the duty rota
* As required, support the pharmacy team in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
Person Specification
Experience
* Experience working in customer service in a busy workplace
* General practice or working healthcare experience
Qualifications
* GCSE grade A to C in English and Maths
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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