Operations Specialist Our client, an award-winning tour operator, specialises in tailor-made holidays and school trips worldwide. The Education division, partnered with the Geographical Association, is a UK leader, offering exceptional customer service from their office in Surrey. Operations Specialist - What Will I be doing? As an Operations Specialist, you'll provide destination expertise and guide customers through the booking process. Assist teachers through the booking journey. Create detailed itineraries, aligning with company timelines. Generate accurate quotes, checklists, and final documents. Maintain a departures checklist, sending reminders for required information. Process amendments and upsell products for maximum revenue. Resolve in-resort issues promptly, ensuring high customer service. Operations Specialist - What experience do I need? If you have a passion for travel, diverse cultures, and a proven track record in operations or teaching, you could be the ideal candidate. Maintain excellent knowledge of assigned regions and products. Proficient use of the in-house reservations system. Deliver information presentations in schools or virtually. Flexibility, adaptability, strong attention to detail, numeracy, and excellent communication skills. Customer service, influencing, and negotiating skills. Confidence in using Office365. Operations Specialist The hours are Monday-Friday, 9 am to 5 pm. Flexible hybrid working with a mix of office and remote work. Annual leave aligns with school holidays. Salary £26k - £28k, day off volunteering, Health Cash plan, pension, staff travel discounts and fam trips. Ongoing training and career development. This is a wonderful place to work