1st Line Support Engineer
Salary: £25,000
Location: Measham
Keywords: Technical support, IT department, Customer service, Communication skills, Remote support technologies
Our client is seeking a dedicated 1st Line Support Engineer to join their dynamic IT team. This role offers the opportunity to be the first point of contact for end users requiring technical assistance, ensuring smooth and efficient operations across the organisation. With a competitive salary of £25,000 and based in the accessible location of Measham, this role provides an excellent platform for those passionate about customer service and problem-solving within the IT realm.
* First point of contact for technical support
* Commitment to exceptional customer service
* Opportunity to work with remote support technologies
What you'll do:
As a 1st Line Support Engineer, your primary responsibility will be to provide exceptional technical support to end users. You will be tasked with troubleshooting and resolving issues, maintaining the company's IT infrastructure, and ensuring compliance with company policies. Your strong communication skills will allow you to effectively diagnose issues and explain solutions in non-technical language. You will also have the opportunity to work with remote support technologies, providing timely solutions to customer problems.