An experienced airfreight operator who will work closely with the pricing team, operations, business development managers and agents to undertake all operational requirements of the import section within the airfreight division will be a great fit for this role.
This is a job that requires excellent customer service, operational handling & attention to detail when dealing with customers, as well as the ability to work independently and blend well with a friendly and effective team.
We are looking for someone with a strong customer service background, a confident personality, with a minimum of 2 years' previous experience within Airfreight operations, and a working knowledge of Import customs clearance within airfreight.
The ideal candidate will have strong time management and communication skills, the ability to prioritise and to pro-actively deal with situations and use initiative, and the ability to work closely with a team of talented individuals with a great work ethic.
We can offer a competitive package dependent on experience, a Europa Worldwide benefit scheme: offering discounts on latest technology, vouchers and gym memberships (on successful completion of probation period), fantastic working culture and family feel, 24 days annual leave, plus bank holidays, contributory company pension scheme, and a hybrid arrangement following probation.
* Key Responsibilities:
* Providing excellent customer service, operational handling & attention to detail when dealing with customers
* Liaising with internal and external teams to ensure client and company expectations are met
* Generating import customs entries whilst ensuring compliance with HMRC obligations
* Ensuring all external temporary storage facility (ETSF) movements are handled in-line with HMRC regulations
* Assisting with administration tasks within the department, including job costing and invoicing for the import team
* Ensure all duty/tax payments made via FTS are collected and monitored.
* Demonstrating excellent communication with customers, agents & suppliers via phone and email
* Undertaking airfreight import operations, ensuring receipt of bookings, arranging customs clearance, airline liaison and collection & delivery of cargo to final delivery point
* Organising import bookings with overseas agents
* Complete credit checks on accounts in-line with company policy
* Ensure arrival notifications are promptly dealt with and keeping stakeholders updated throughout
* Key Requirements:
* Strong customer service background, confident personality, with a minimum of 2 years' previous experience within Airfreight operations
* Working knowledge of Import customs clearance within airfreight.
* Time management and communication skills
* The ability to prioritise and to pro-actively deal with situations and use initiative
* Ability to work independently as well as blend well with a friendly and effective team
Europa Worldwide Group is an ambitious independent logistics operator with three divisions, Europa Road, Europa Air & Sea, and Europa Warehouse, and has been featured in The Sunday Times Top Track 250 for three years.
The group employs over 1,400 people with 17 sales offices in the UK, and the Republic of Ireland, plus European teams in France Belgium and the Netherlands and internationally in Cape Town Hong Kong, China, India and the UAE