Artemis Human Capital are working with an established manufacturing firm as they look to hire an Aftersales Manager. This is a newly created role that will oversee post-sales operations, ensuring customer satisfaction, service excellence, and business growth. The ideal candidate will have experience in aftersales, customer service, and technical support within the manufacturing industry. They will lead a team to optimise spare parts management, service contracts, and customer support, contributing to overall business profitability. Key Responsibilities: Customer Service & Support: Develop and implement aftersales strategies to enhance customer experience and brand loyalty. Act as the main point of contact for customer inquiries, complaints, and service-related issues. Ensure timely and effective resolution of customer concerns and technical issues. Spare Parts & Service Management: Oversee spare parts inventory, ensuring availability and cost control. Develop pricing strategies for aftersales services and spare parts. Collaborate with the manufacturing and supply chain teams to improve spare parts distribution. Team Leadership & Performance Management: Lead and develop the aftersales team, including service technicians, customer support staff, and sales representatives. Provide training and coaching to ensure the team delivers high-quality service. Monitor KPIs and performance metrics to drive continuous improvement. Process Improvement & Business Growth: Identify opportunities to enhance aftersales revenue through service contracts, extended warranties, and spare parts sales. Work closely with the sales team to ensure a seamless transition from sales to aftersales service. Implement and optimize aftersales software systems and processes. Compliance & Reporting: Ensure adherence to industry regulations, safety standards, and company policies. Generate reports on customer feedback, service performance, and revenue trends. Key Requirements: 5 years of experience in aftersales, customer service, or service management within the manufacturing industry. Strong leadership, communication, and problem-solving skills. Experience with ERP/CRM systems for aftersales and service management. Knowledge of spare parts logistics and technical service operations. Ability to analyse data and develop strategies for service improvement. Contact Nicky Strutt