Head of Servicing Job Description
Langley James IT Recruitment is seeking an experienced Head of Servicing to lead our Mortgage Servicing Team. As a key member of our team, you will be responsible for managing daily operations, ensuring compliance with industry standards, and providing exceptional customer support.
Key Responsibilities:
* Lead and mentor a team of customer service specialists to meet and exceed targets.
* Foster strong relationships with internal departments and external partners.
* Identify opportunities for process improvements and implement solutions to boost efficiency.
* Oversee team performance metrics while ensuring adherence to regulatory standards.
* Handle complex customer inquiries and contribute to monthly financial reporting efforts.
Additional Skills:
* Flexible and adaptable to evolving workloads and changing environments.
* Strong communicator with the ability to clearly convey information.
* Proactive in suggesting and executing process enhancements.
We are looking for an enthusiastic and experienced leader who is passionate about mortgage servicing. If you have a strong background in mortgage servicing and arrears management, excellent leadership skills, and the ability to motivate and develop a team, we encourage you to apply for this exciting opportunity.