About the Role
* Friendly and thoughtful service – you will provide exceptional customer service, working in our in-store bakery and taking ownership for managing the store and handling challenging situations.
* Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected.
* Ensure the store remains safe, legal, and fully operational.
* Manage diligence checks and stock accuracy to make shopping a great experience for our customers.
* Support your store manager by deputising when they're not working and delivering a variety of HR processes.
* Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback.
Requirements
* A genuine care for the needs of customers and members.
* The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor.
* Great people skills, with the ability to build positive relationships with customers and colleagues.
* Strong organisational and problem-solving skills.
* A desire to learn, grow and develop your leadership skills.
* The flexibility to work a range of different shifts.