We are looking for a Customer Service Manager who is keen to progress their career within the UK’s leading manufacturer of root crop handling machinery.
Initial Responsibilities
As Customer Service Manager for Haith, your initial responsibilities will be:
* Leadership of and direct responsibility for the Service Engineering Team.
* Implement and own Service schedule and delivery plan, including all aspects of H&S / RAMS.
* Implementation and project management of Service strategy.
* Market analysis of Service potential and routes to market.
* Develop Service business model, policies and procedures.
* Oversee training, certification compliance and maintain skills matrix of Engineering team.
* Responsible for Warranty claim management.
* Responsible for Service operational KPI consolidation and reporting.
* Profit and Loss and target setting responsibility for Service.
* Any other duties as and when required by Senior Management that are reasonably within the capabilities of the person and are aimed at achieving the company’s objectives and goals.
Requirements
* Commercially astute with strong managerial qualities and have the ability to become a role model for the department.
* The ability to positively communicate at all levels within the business.
* Strong Customer facing skills, with the ability to create ‘win-win’ solutions.
* Strong commercial, numerical and analytical abilities.
* Pragmatic thinker and solutions orientated.
* The ability to drive continuous improvement whilst maintaining engagement.
* Ability to work in a fast-paced demanding environment.
* Ecommerce experience would be advantageous.
* Competent in Microsoft Office packages and ERP systems.
Person Specification
* Time served Customer Service Manager from an Engineering background.
* Experience in Budget control, Cost analysis and KPI management.
* Full UK Driving licence.
Bonus scheme based on company performance and individual performance. 24 days annual holiday, Bank Holidays and long service scheme.
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