JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Work Schedule:
25 hours a week – Monday to Friday
Hours are 12:00 - 17:00
Role Purpose
A highly self-motivated and passionate team player with great attention to detail. The key focus for this role will be to create a single and visual point of contact for client visitors and employees and to act as the primary interface between the internal operations of stakeholders and its clients. Providing services to the highest possible standards as well as representing the client and JLL values in appearance, presentation, and manners.
You will take ownership and manage the front of house experience, help orient and settle new and visiting staff, and support the facilities management team in providing a great workplace experience as well as the necessary support for business-related events and community-based initiatives.
In this role, you will bring your people-focused skills including strong stakeholder management and relationship building, continuous engagement, and communications, as well as your ability to proactively support the needs of our staff, clients, and business partners. Your ability to proactively resolve queries and issues will be the cornerstone of your success in this role.
Customer Service Responsibilities:
* Greet, assist, and direct candidates/new hires/visitors and the general public to the appropriate staff member.
* Receive, direct, and relay telephone, email, and other queries.
* Administration of parking spaces for visitors and employees (where applicable).
* Arrange taxis for client staff and visitors as requested.
* Book onsite meeting rooms and hospitality as per client requests and according to site procedures.
HSE, Security & Quality Responsibilities:
* Liaise with site managing agent and site security.
* Completing Inductions for HS&E.
* Demonstrate a permanent high level of security awareness, knowledge of emergency evacuation procedures, procedures for visits from local authorities, as well as general Health & Safety.
* Issuing of ID and access badges for new hires/vendors/visitors and maintaining a record of the same.
* Monitor and maintain office and badge consumables in line with agreed stock levels.
* Maintain the security sign-in book.
* Carry out site induction for new starters, acting as the first line of support for any concerns raised.
* Understand & actively support JLL’s Quality Management program.
Location:
On-site – Derby, GBR
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
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