Role: Assistant Club Manager
Salary: £24,000
Location: Raynes Park Snap Fitness COMING SOON!
We are looking for an Assistant Club Manager in Raynes Park for an amazing operator in the health and fitness industry. The brand has personality, service and accessibility, reaching out to people of all ages and becoming the brand that breaks down the barriers of intimidation to everyone. A company that truly believes in making everyone feel welcome and building a ‘club for the future’ by providing their facilities with the best equipment possible.
THE ROLE
Supporting the Club Manager with general running of all aspects of the club with specific emphasis on the sale of new memberships, retention of existing members, management of staff and contractors plus H&S requirements.
CONTEXT OF THE ROLE
The role-holder must have a proven track record in assisting sales staff within a high-quality service or sales environment from any commercial business sector, working to agreed key performance indicators. A large part of the role will be to support the club manager in managing, supporting and developing a team of like-minded, performance-driven sales staff and as such outstanding communication and interpersonal skills are essential.
KEY AREAS OF RESPONSIBILITY
* Sales:
* £5 per sale, this will increase to £10 per sale if you hit your monthly target set by the club manager.
* Support the club manager with developing and dealing with initial prospective members' enquiries and/or visits to the club.
* Convert telephone enquiries into appointments for you and your Sales Team.
* Develop membership referral schemes in the pursuit of warm calling.
* Daily management of the membership system and uploading accurate information of all prospects/members.
* Provide ‘on the floor’ sales leadership and support. Ensure that all sales staff conduct sales tours in the most appropriate and effective manner.
* Provide leadership, guidance and support on all income streams of the business as and when required to accomplish agreed KPIs.
* Develop a cost-effective corporate membership program aimed at local businesses and customer groups.
* Member Retention: This will apply once the member base is over 1500 members.
* Member Retention bonus if you meet company targets by the 15th of every month.
* Analyse membership statistics and trends and implement appropriate courses of action.
* Evaluate corporate membership retention activities and implement appropriate courses of action.
* Develop a cultural and membership experience so that members are engaged and feel that they belong to a club rather than just a gym.
* Club Daily Operations:
* Ensure all procedures and practices are in line with Snap Fitness best practice.
* Liaise and co-ordinate with Glofox, Snap Fitness partner for membership and Standard order payment management.
* Manage and enhance the Retention Guidelines for membership debt collection procedures.
* Maintain the club to the highest of standards, ensuring at all times that the member experience exceeds their expectations.
* Maintain adequate stock of club provided essentials, such as disposable wipes, toiletries, vending machine supplies, etc.
* Ensure gym equipment is maintained to full working order and always clean.
* Ensure that club is staffed during all advertised staffed periods.
* Ensure the Club website is checked and updated for the 1st of the month.
* Ensure the effective day-to-day leadership of the Sales and Membership Team.
* Attend regular 121s as required taken by the Club Manager.
* Develop skills of staff within the Sales and Membership team and ensure they are trained and competent to effectively provide excellent customer service.
* Introduce motivational campaigns that support the development of staff to achieve their goals.
* Ensure communication with the club manager on all matters relating to underperforming staff.
* Discuss with Club Manager and Consultant performance of individual team members.
* Marketing & Social Media content creator:
* Promote Snap Fitness, making best use of pre-developed advertising and support materials.
* Must have experience in Social Media content creation, providing Snap Fitness Tooting with ideas for social media strategies.
* Complete and record on a monthly basis competitor profiling, analysing findings and putting in place appropriate strategies.
* Develop campaigns that are designed to profile target areas and groups.
* Maintain Club's website so that at all times it is exciting, informative and up to date.
* Health & Safety: Adherence of Club H&S requirements as specified by Snap Fitness.
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