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Ref no: GLA13140
Published: 07/02/2025
Closes: 23/02/2025
Location: GCHSCP Care Services 100 Borron Street, G4 9XG
Salary: £24,183.81 - £25,716.37 per year
Contract Type: Permanent
Position Type: Full Time
Hours: 35 hours per week
Job Description
An exciting opportunity has arisen for the position of Operational Support Assistant within Care Service’s Operational Support Team, where you will report to the Operational Support Team Leader.
We have 3 posts available:
1 x full-time (35 hrs), permanent
1 x part-time (30 hrs), permanent
1 x part-time (34 hrs), fixed term until December 2025
This position is predominantly a customer-focused, call handling service, where you will deal with a variety of telephone enquiries in relation to Customer Service and Home Care service provision. You will be a point of contact for the home care team and be responsible for updating and maintaining bespoke IT system records while liaising with both internal and external bodies, ensuring excellent customer service is provided at all times.
The successful applicant will also be required to liaise with Care Services Home Care Co-ordinators regarding urgent service user reports. In addition, you will follow clearly defined processes and procedures.
We are seeking a confident, friendly, and enthusiastic individual who can communicate effectively with both internal teams and external customers. Strong interpersonal skills are essential, along with:
1. A solid understanding of IT systems and proficiency in relevant software, including Microsoft Office (Word, Excel).
2. The ability to provide exceptional customer service and manage multiple tasks efficiently.
Additional Information: Due to the nature of this role, you will be required to work on Public Holidays.
If you’re looking to be part of a dynamic team and play a key role in supporting the smooth delivery of care services, we encourage you to apply.
Working for us!
For more information on Glasgow City Health and Social Care Partnership (GCC) please visit the following websites:
The following alternative Application Packs can be requested in other formats, for example, Braille, Audio, and other languages. To request an alternative Application Pack please phone 0141 287 1054. Packs will be posted out to you 2nd class within 3 working days of receiving your telephone request. Please note the closing date of the job advert if requesting this to ensure that you give yourself plenty of time to complete your application form and return it to us.
Further Information
Please note that Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts.
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