Do you have experience managing product returns and warranty processes?
Are you looking for a hands-on leadership role where you can streamline operations and improve efficiency?
Our client, a growing technology company, is looking for a Returns Manager to oversee and optimise their returns, repairs, and warranty processes. With a focus on efficiency, compliance, and customer satisfaction, this role will suit someone who enjoys problem-solving, improving workflows, and managing supplier relationships.
What You’ll Be Doing
* Managing the returns process – Oversee authorisation, tracking, and resolution of returns, ensuring smooth and timely processing.
* Leading a team – Train and support team members across multiple regions to ensure high standards of service.
* Using data to improve processes – Analyse returns trends, identify product issues, and work with teams to drive improvements.
* Working with suppliers – Ensure warranty claims are handled effectively and that faulty products are replaced within agreed timeframes.
* Ensuring compliance – Maintain adherence to industry regulations, including sustainability practices and waste management.
* Improving customer experience – Ensure clear communication throughout the returns process and resolve issues efficiently.
What We’re Looking For
✔️ Experience in returns management, supply chain, or logistics – ideally in a fast-moving industry.
✔️ Knowledge of warranty policies and product returns processes.
✔️ Team leadership experience – ability to manage and develop people.
✔️ Analytical skills – ability to interpret data, identify trends, and make recommendations.
✔️ Excellent communication and stakeholder management skills.
✔️ A problem-solving mindset – able to identify inefficiencies and implement improvements.
Benefits Package
* 25 Days Holiday + Bank Holidays
* Private Medical Insurance
* Employee Assistance Programme
* Cycle-to-Work & Electric Car Salary Sacrifice Scheme
* Enhanced Maternity & Paternity Leave
* Life Assurance
An Inclusive Workplace
Our client is committed to fostering a diverse and inclusive work environment where everyone feels valued. They welcome applicants from all backgrounds and are happy to make reasonable adjustments throughout the recruitment process.
Interested? Apply Today!
If you’re ready to take the next step in your career, we’d love to hear from you. Apply now!