To provide a centralised and dedicated Divisional administrative support to the Partners, Fee Earners and PAs., The following list of duties is not exhaustive but gives a flavour of the duties the Legal Support Assistant undertakes:
* Comprehensive electronic and hard copy document management support including photocopying, scanning, pagination, printing and binding
* Certifying, redacting and converting hard and electronic copy documents
* Manage workflow via internal workflow management system to meet strict SLAs and deadlines
* Ongoing management of files and filing areas including creation, archiving and retrieval
* Mail and courier co-ordination and booking
* Inter-office train travel bookings and timetable research
* Provision of general administrative support, working with Office Services as required to ensure client deadlines are met
* Closure of files using the matter management tool
* Creating paperless pro-formas
* Assist training members of the team
* Assist Legal PAs and fee earners with ad-hoc tasks
* Adheres to the firm's risk and compliance policies and procedures and raises any issues or queries promptly with the immediate line manager
* Successfully completes, on time, all compulsory firm training.
Any successful applicant will need the following skills and competencies:
* Competent use of all Microsoft Office packages
* 1 year (or equivalent) ideally in a legal environment (can consider professional services and/or customer service background)
* Exceptional communication skills
* Proven experience of exemplary customer service
* Detail focussed and experience of working in a fast-paced office environment
* Ability to work effectively and collaboratively as a member of a team, as well as being able to work independently
* Experience of prioritising a substantial and diverse workload within strict deadlines desirable
* Experience of working with document management / case management systems beneficial
* Demonstrable commitment to exceeding expectations and goals
* Willingness to work flexibly to meet client needs.
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