Own reporting and compliance driving a culture of continuous improvement Support and lead on the insights that enable the delivery of operational growth. Support & lead on customer service delivery insight and opportunities across Subscriber Support & Lead on Customer onboarding, journey, retention and debt Provide project & IT support to stakeholders across Subscriber Review and manage Install /Service Utilisation metrics driving for sustainable improvements Goal - Improve Service and Install Utilisation 10% Utilisation improvement in Install 10% Utilisation improvement in Service Goal – Increase Non RMR through install & service teams Overdrive plan to deliver £x Revenue Drive Operational improvements for regional performance increases Look for innovative improvements that can be leveraged across both service and installation teams Work with north / south counter parts to ensure consistency and best practice sharing. Support and coach FLMs on performance management Improve 1-2-1 forms and methods. Improve Lean coaching Forms and methods. Coaching and mentoring FLMS to create structure and consistency to focus on all KPI’s. Assist FLMS with engineer PIP’S/ Capability plans. Look and help identify who needs improvements and how. Assist OM with FLM PIP’s/ Capability plans. Review Training requirements for FLMs and Engineers to improve customer experience. Drive EHS Performance Regularly review, update and support EHS initiatives Drive Career Ladder Support creation of Subscriber Career Ladder Manage and support Engineer Skills Matrix fostering strong career progression opportunities Support FLMs with development plans and succession plans Review, Test and implement new technology to support overall business goals Review of all platforms to support customer journey Hold monthly meetings with Tech manager to understand relevant updates and changes are communicated.