Customer Support Engineer - Colchester Area - Up to £30,000 - 25 Days Holiday Bank Holidays Are you a problem solver with a passion for technology and customer service? Join a global leader in advanced electronics and testing solutions as a Customer Support Engineer. This exciting role offers the chance to work with cutting-edge hardware and software products used worldwide while advancing your technical skills and career. Key Responsibilities: As a Customer Support Engineer, you will: Troubleshoot and resolve technical issues with product installation, configuration, and maintenance Escalate complex problems to internal teams and ensure timely solutions Maintain accurate records in Salesforce ServiceCloud Create knowledge base articles to assist customers with self-service solutions Build strong relationships with customers, offering tailored advice and training Collaborate with R&D teams to share customer feedback for product improvements Ensure timely support, meeting Service Level Agreements (SLAs)What We're Looking For: Bachelor's degree in engineering (preferably electronics or computer science) Proficiency in at least one programming language (C#, .NET, Python, LabVIEW™, VeriStand™) Analytical problem-solving skills Excellent communication and customer service abilities Experience with Salesforce ServiceCloud or similar CRM tools is advantageous Familiarity with PXI, LXI, VISA, or IVI standards and test instrumentation is desirableWhy Join Us? This role comes with fantastic benefits and development opportunities: 25 days annual leave bank holidays Life insurance at 4x your annual salary Corporate gym and spa membership Career progression, training programs, and education sponsorshipReady to Apply? Take the next step in your career today Contact Mark, Team Leader of the Technical & Engineering Division at Prime Appointments, to learn more about this exciting Customer Support Engineer role