Role Overview As the Bodyshop VDA, your role is to estimate customer retail vehicles and convert them into bookings to achieve key targets, profitability, and deliver customer satisfaction while striving for continuous improvements. Key Responsibilities Work with our team to manage the throughput of work in line with the skills and behaviours associated with the Citygate Experience and Brand Values. Manage the day-to-day operations of the Bodyshop reception to ensure the achievement of key targets (e.g., Vehicle stock loading, cycle time, right-first-time estimates). Carry out full bodywork appraisals ensuring excellent attention to detail for each vehicle. Accurately load estimates for incoming vehicle stock onto our database and carry out job costing using our internal matrix. Submit damage claims for wholesale vehicles and those damaged upon delivery. Manage our database throughout the process ensuring timely authorisation and completion of work. Continuously review and improve processes and systems to deliver increased levels of customer satisfaction while maximising cost savings and quality of workmanship. Work with colleagues across Citygate to investigate and resolve complaints. Provide advice and sign-off on key issues. Oversee paint warranty claims processing, ensuring manufacturer's requirements are strictly adhered to. Plan and manage resource requirements. About You Experience as a VDA / Vehicle Estimator Ability to work to deadlines Strong teamworking skills Strong organisational ability What's in it for you? Access to our in-house training academy for everyone Access to The Volkswagen National Learning Centre for specific roles Internal career progression opportunities across our various brands and locations Electric Vehicle (EV) Training levels 1-4 depending on role High street discounts Wellbeing portal Employee assistance programme Purchase, service and parts discounts Employee referral scheme Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme About Us Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire, and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA, and Kia), providing excellent quality training and internal progression opportunities. Why Citygate Citygate is founded on a simple vision: “to grow a business we are proud of through a commitment to excellence”. As a privately owned and entrepreneurial business, we're welcoming and inclusive with a great team ethic, striving to create a positive working environment. Job Types : Full-time, Permanent Pay : £35,000.00-£37,000.00 per year Performance bonus Company pension Cycle to work scheme Employee discount Enhanced maternity leave Health & wellbeing programme Life insurance Work Location: In person