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Customer Service Advisor Role
As a Customer Service Advisor, you will be responsible for answering calls from tenants regarding repairs, appointments, and general information. You will handle various administrative tasks and manage email communications from clients, coordinating with them about work and materials. Additionally, you will raise jobs for clients, order materials from suppliers, and follow up with subcontractors for updates on ongoing work. This role requires strong organizational skills, effective communication, and the ability to multitask efficiently.
Role Criteria:
* Previous experience in customer service – housing or call centre
* IT literate
All our roles require candidates to have the entitlement to work within the UK. Mears does not currently offer visa sponsorship.
To drive a Mears vehicle, you must be over 21, have held your license for over 3 months, and have less than 9 points.
Candidates should be aware that all our roles are subject to relevant DBS/Security checks before the commencement of employment.
Benefits we offer:
* 25 days annual leave plus bank holidays
* Access to EAP, including counselling sessions
* Annual Mears Fun Day – organized as a thank you from the Executive team for all the hard work
* Volunteering Leave – supporting employees to undertake paid volunteering in the community, in line with our social value commitments
* Staff perks with Mears Rewards – discounts of up to 10% on weekly groceries, holidays, eye test vouchers, Share Save scheme, and more
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