Client Services Administrator
Reports to: Team Leader
Main Location: Bath – Enjoy the Flexibility of Hybrid Working
Salary: £21,680 - £25,000 (depending on experience) + Bonus + Excellent Benefits
Join our Dynamic Team as a Client Services Administrator and be part of our Multi-Award-Winning Company!
Are you passionate about delivering exceptional customer service and believe in putting the customer at the heart of everything you do? At Novia, we take pride in being a Multi-Award-Winning financial technology company, renowned for our 5-star service platform. Our shared purpose and core behaviours—Seek Opportunity, Nurture Each Other, and Simply Get Going—guide us in our journey.
With new ownership since 2021 and substantial investments of over £17m into the business, Novia is on an exciting growth trajectory. As one of our valued Client Services Administrators, you will play a vital role in our continued success. Join our team of around 350 dedicated employees and become part of a company that is making waves in the industry.
About the role:
As a Client Services Administrator, you'll play an essential role within our operational teams, responsible for the seamless processing of high volumes of instructions while delivering exceptional customer service.
Working collaboratively with a dedicated team, you'll support queries and requests from Financial Adviser firms, building strong and long-lasting relationships with our valued clients.
Your attention to detail and commitment to accuracy will be pivotal in efficiently processing New Investments and providing crucial administrative support across our diverse range of product wrappers on the Novia platform. By making significant contributions to delivering a seamless and personalised experience, your contributions will further strengthen Novia's well-established reputation for excellence in the financial services industry.
What we're looking for:
If you thrive in a fast-paced environment, effortlessly meet tight deadlines, and possess strong attention to detail, you're the perfect fit for our team. As an excellent communicator, you'll utilise your proficiency in Microsoft Office applications predominantly Outlook.
A positive can-do attitude and a keen interest in the financial service industry will set you apart. While relevant experience or a Financial Service qualification would be advantageous, our comprehensive training ensures you have the tools to succeed.
Why join us:
Enjoy the best of both worlds with our hybrid working arrangement, providing you with the freedom to work from home two days a week and collaborate in our vibrant Bath office for three days.
Benefit from a competitive salary package, including an annual discretionary bonus, as a reward for your hard work and dedication.
Take advantage of our generous holiday allowance of 34 days per calendar year, including inclusive bank holidays, giving you the flexibility to enjoy these days off or work them if you prefer. Additionally, we offer the flexibility to buy or sell up to 5 additional days, allowing you to tailor your holiday entitlement to suit your needs.
Embrace a culture that values your wellbeing with a dedicated wellbeing day to use as you choose, such as on your birthday or for some pampering.
Unlock your potential through supported professional development, where we encourage and nurture your growth.
Rest easy with our comprehensive benefits package, including Private Medical coverage, Income Protection, Life Assurance, and a Group Contributory Pension scheme.
We believe in giving back, and our Novia Foundation Day supports charitable activities to make a positive impact in our communities.
Experience our lively company culture, filled with rewards, incentives, remote team socials, and fun quizzes that make every day at Novia an enjoyable one.
At Novia Financial, we are proud to foster an inclusive and diverse workplace. We celebrate individuality, encourage alternative viewpoints, and create an environment where everyone can bring their authentic selves to work. We welcome applicants from all backgrounds, beliefs, cultures, gender identities, ethnicities, sexual orientations, disabilities, and long-term health conditions.
Ready to embark on this exciting journey and be part of our award-winning team? Join us at Novia and discover new opportunities.
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