Key Responsibilities
Project Handover & Onboarding
* Receive and manage project handovers from the sales team, including but not limited to penetration tests, IR, MDR, CE, CE+ engagements.
* Set up customers on platform and conduct onboarding calls.
* Ensure customers receive clear next steps and guidance for their projects.
* Provide customer support for project updates.
Project Coordination & Administration
* Manage project admin, ensuring all deals have associated projects and are moved through the pipeline stages correctly.
* Set up loop pages for penetration tests to showcase key testing information.
* Create and maintain SharePoint folders for project documentation.
* Keep the calendar up to date with critical project dates and deadlines.
* Provide regular project updates to the sales team, customers, and partners at key milestones.
Operational Efficiency & Data Management
* Log and track project data to support operations strategies, ensuring streamlined processes and identifying roadblocks.
* Capture essential project metrics, including time spent and staff utilisation, to optimise resource allocation.
* Collaborate with internal teams to improve workflows and enhance efficiency in project delivery.
Required Skills & Experience
* Proven experience in project management, preferably within cybersecurity, technology, or a related field.
* Strong organisational and multitasking skills, with ...