This is an exciting and rewarding opportunity to be part of the Capital Investment team within the Asset Management and Improvement section. This section looks after the investment projects to the council housing stock and Major adaptations works to both Council and private properties. You will take part in and help shape the continuous improvement journey for the customers.
A brief Summary of Duties would be:
* To liaise between Tenants, Residents, Local Offices, Contractors and Council Staff.
* Develop relationships with Residents and Tenants.
* To monitor and support the Contractors Customer Liaison Officers to ensure the Customer Care Journey is being implemented.
You will be expected to have or be able to demonstrate the following:
* Must have Level 2 Numeracy and Literacy or equivalent.
* Candidates need to have 2 years’ experience within Customer focused environment.
* Have an understanding of how buildings are repaired, and the processes involved.
* Understand the Procurement tender processes, Payments processes and invoicing.
* Experience of understanding Budgets.
* Experience in the Use of ICT systems and packages.
We are looking for 2 x Customer Liaison Officers to join Sandwell Council, one is Full time Permanent, one is Full time Fixed Term Contract (fixed term contract until 1 September 2025).
For an informal discussion, please contact bob_underhill@sandwell.gov.uk with your contact details for further discussion.
We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.
If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to: hr_resourcing@sandwell.gov.uk.
To apply please download the application and return to: Hrresourcing_applications@sandwell.gov.uk.
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