Are you a sociable and outgoing problem solver who likes to interact with customers to figure out issues and improve their use of a system? Do you have a passion for technology, with a keen aptitude of learning how to use a software quickly? Do you have an interest in Golf? If yes, this could be the role for you!
About ClearCourse:
ClearCourse is a rapidly growing collective of disruptive technology companies, delivering innovative software and payment solutions. With a focus on empowering businesses, our integrated payments platform, ClearAccept, is central to our success. At ClearCourse, we foster collaboration, creativity, and continuous learning, making us an exciting and rewarding place to work.
Role Overview:
Working from our Warwick office, you will assist the support team with enquiries and requests from our IntelligentGolf customers, work with our online helpdesk system and respond to telephone calls and emails.
We offer a competitive salary and generous benefits package, including:
Life Assurance and private medical cover with cash plan
Group Income Protection and enhanced Company Pension
Enhanced maternity, paternity, and adoption pay
Generous training budgets and reimbursement for professional memberships
Hybrid working model with 25 days annual leave
24/7 employee assistance programme, including Peppy Health App
Bike to Work Scheme
Recruitment referral bonuses
Additional flexible benefits with the Perkbox platform, providing discounts from major retailers
Key Responsibilities:
Resolving customer support queries Escalating and documenting development requirements
Managing entry into CRM & Helpdesk systems
Working with a customer retention plan
Dealing with customer implementation
Training customers on the use of the system
Required skills and Experience
You must be very IT literate, ideally with prior Helpdesk experience
Have a good aptitude for problem solving
Ability to work under pressure, have an excellent telephone manner and above all, be clear, professional, and accurate at written communication.
An understanding of golf is essential.
Friendly, flexible, enthusiastic, and able to fit in with our small but efficient team, and really able to embrace the culture of a hardworking internet start-up company, doesn't get hung up on job descriptions and just wants to get the job done.
Job Types: Full-time, Permanent
Pay: £23,000.00-£25,000.00 per year
Benefits:
Bereavement leave
Casual dress
Company events
Company pension
Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Health & wellbeing programme
Life insurance
Private dental insurance
Private medical insurance
Sick pay
Work from home
Schedule:
Monday to Friday
Weekend availability
Work Location: In person