We are looking for an experienced receptionist to join our friendly team working full time hours (37 hours per week).
Main duties of the job
Main Duties and Responsibilities:
* Register patients according to established protocols.
* Answer incoming calls and deal with inquiries.
* Using care navigation skills, direct patients to appropriate clinician/service.
* Emis Web.
* PATCH'S.
* Docman 10.
* EPS prescriptions.
* Safeguard patient privacy and confidentiality at all times.
About us
We are a friendly team consisting of 5 GP Partners (3 male and 2 female Doctors), 2 Mental Health practitioners, in-house Physiotherapist, 3 practice nurses, 1 HCA, and a GP assistant.
We are a training practice with Trainee F2 Doctors and medical students at the practice.
Our team includes a Prescription Clerk, Reception team, and Admin team.
Job responsibilities
We are looking for an experienced receptionist who is a team player with excellent communication skills and the ability to listen effectively.
Main Job tasks, Duties, and Responsibilities:
* Answer telephone, screen, and direct calls.
* Take and relay messages.
* Provide information to callers.
* Greet persons entering the building.
* Direct persons to the correct destination.
* Deal with queries from the public and patients.
* Monitor visitor access and maintain security awareness.
* Provide general administrative and clerical support.
* Manage Patchs, Patient access, and NHS App - to deal with and promote to patients.
* Process prescription requests via EPS.
* Maintain an excellent telephone manner.
* For further information or any questions on the role, please email.
Person Specification
Experience
* Experience of working in a GP Practice.
Qualifications
* Previous experience of working within a GP Surgery is essential.
* Knowledge of Emis Web is essential.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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