We'd love to hear from you if you are:customer focused with an understanding of the importance of great servicea team player, but also can work on your own initiativewell organised and adaptablewilling to learn new skillshave a positive attitude Welcome & Service AssistantThis role will be focused in our iconic outdoor visitor attraction in the southern Lake District; Tarn Hows.A short drive away from Coniston, Tarn Hows combines spectacular, awe-inspiring fell views with easy access. It’s a much loved and very busy outdoor destination with approximately 150,000 visitors each year. People of all ages, levels of mobility and confidence in the outdoors come to Tarn Hows to wander on well-maintained paths through a magnificent upland environment.Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listening to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.Substantial pension scheme of up to 10% basic salaryFree entry to National Trust places for you, a guest and your children (under 18)Rental deposit loan schemeSeason ticket loanEV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discountsHoliday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.Flexible working whenever possibleEmployee assistance programmeFree parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 23 March 2025 To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiriesnationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustmentsnationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 161459IRC161459ConistonFixed Term p/t (15 hrs pw to 31/10/25)Ends: Mar 23rd 95.4 mi from RotherhamDo you love working outdoors with people from all ages and backgrounds? Can you engage with people quickly and share your passion for our cause? We need enthusiastic, friendly people to be part of our outdoor Welcome & Service Assistant team which plays a core part in providing fantastic customer service.Duration: Fixed term until 31st October 2025Hours: 15 hours a week, some weekend work would be expected.Salary: £12.75 an hourInterview date: Wednesday 26th March at Boon Crag, Coniston.For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.The advertised salary for this role will be in effect from 1st April.Coniston, Boon Crag, Coniston, LA21 8AQCompliance.Eligibility to Work in the UK12.75 per hour