Regulated Complaints Specialist
Salary circa £35,000pa depending on experience
Hybrid working pattern, based up to three days a week at our Milton Keynes office
Drive exceptional customer experiences with world-class brands.
The Regulated Complaints Handler plays a critical role in ensuring a high standard of customer satisfaction by effectively managing and resolving customer complaints. Acting as a key point of contact, the role involves investigating concerns, liaising with internal teams, and delivering fair and timely resolutions in line with company policies and industry regulations.
This position requires strong communication skills, empathy, and problem-solving abilities to handle complex cases professionally while maintaining the companys reputation for excellent customer service. The Complaints Handler will also identify trends in customer feedback, providing insights to improve processes and prevent recurring issues.
What We Can Offer You:
1. 33 days annual leave, including bank holidays
2. Retail discounts that save you money every day
3. Gym discounts, cash healthcare plans, and a cycle-to-work scheme
4. Car discounts for new and used purchases and servicing
5. Flexible pension scheme to support your financial future
6. Family-friendly policies that help you spend more time with ...