A rapidly expanding freight forwarding organisation are looking for a professional with excellent customer services and client account management experience tomaintain excellent customer service for Overseas Agents, Import Clients and a range of other selected clients, In our VIP/Key accounts team.
ROLE: Customer Services - Freight
LOCATION: Shipley
BASIC SALARY: Up to £31k
ROLE:You will be expected to be proactive in the role and maintain and develop business relationships. Effective communication and close teamwork is key.
To provide a consistent, VIP service to external salespeople, clients and agents
Maintain consistent levels of accuracy in data records on all systems used in the role
Maintain productivity at or above agreed levels
To work as a team to demonstrate excellence in all aspects of the teams overarching purpose.
Deal with customer queries via telephone/email
Monitor and maintain shared inbox
Obtain pricing and provide quote and service information
Undertake customer bookings and input data into Multifre...