Job summary
We are looking for an experienced administrator with the ability to work as part of a team to join our Ear, Nose and Throat Department to oversee the patient pathway from referral to treatment, along with other admin duties. The Ear, Nose and Throat Department is complex and busy, with the successful applicant being a key player in ensuring it runs smoothly and effectively. The role involves building effective working relationships with clinical staff, regular contact with patients and a keen attention to detail.
The role will be based at our Chase Farm site, this is subject to change and will require cross site covering.
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Main duties of the job
General admin and clerical duties including answering phones, dealing with patient/GP/ colleague enquiries. Managing generic email account, validating and managing patient pathways, monitoring Consultant annual leave and clinic cancellations and actioning your EPR message centre.
To be successful in this role:- You will have excellent written and communication skills- You will have a good telephone manner- You will have sound organisational skills- You will be able to work both in a team environment and autonomously- You will be expected to input data on the Cerner patient records system and/or database system and therefore excellent data entry skills are required.
Refer to job description and person specification for more info
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
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Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Royal Free World Class Values
Essential
1. Demonstrable ability to meet the Trust Values
Qualifications
Essential
2. Educated to GCSE standard or equivalent
Desirable
3. AMSPAR/NVQ in administration
Experience
Essential
4. Previous medical secretary experience and working knowledge of Medical Terminology
5. Experience of dealing with the general public
6. Experience of working in a busy environment
Desirable
7. Previous NHS experience
8. Previous experience of Patient Administration systems
Skills
Essential
9. Clear concise verbal and written communication skills
10. Good customer care skills
11. Ability to organise and prioritise workload
12. Working knowledge of IT applications, ( e-mail, excel, power point)
13. Excellent telephone manner
14. Detailed knowledge of patient pathways
Personal Qualities & attribute
Essential
15. Patient Focussed
16. Friendly and approachable
17. Ability to cope well under pressure
18. Flexible and adaptable
19. Ability to work as part of a multidisciplinary team
20. Ability to work on own initiative
21. Well organised and methodical
22. Ability to remain calm and objective and work well under pressure