About Scrumbles
At Scrumbles, we’re on a mission to make gut-friendly, delicious, and sustainable pet food that both pets and the planet love. We do things pawsitively differently—whether it's using natural ingredients, ensuring top-notch quality, or staying ahead of the game with innovative new products.
As a fast-growing, purpose-driven brand found in leading retailers, we pride ourselves on putting pets first while delivering an exceptional customer experience. Now, we’re looking for a Product & Quality Manager to ensure our products meet the highest quality standards, drive exciting innovation, and keep our customers—both furry and human—happy.
Your Responsibilities – Own It!
Quality & Customer Experience
• Own our technical library, ensuring all recipes and specifications are accurate, maintained, and properly controlled.
• Be the go-to expert for customer quality queries via Zendesk, delivering fast, friendly, and effective resolutions.
• Ensure all customer complaints are logged, investigated, and resolved in a timely manner with appropriate corrective actions.
• Manage supplier quality assurance, liaising closely with partners to uphold Scrumbles’ high product standards.
• Own our Quality Performance Tracker, monitoring key metrics to drive continuous improvement.
Innovation & Product Development
• Lead new product development (NPD) projects, managing external suppliers and partners to ensure smooth execution from concept to launch.
• Identify gaps in our range using data, customer insights, and competitor research, keeping us ahead of the game.
• Own the full product development process, from briefing designers on packaging artwork to collaborating with sales and supply teams.
• Build standout creative selling slides to showcase our latest innovations to retail partners.
Product Compliance & Labelling
• Ensure full compliance with UK and international pet food regulations—because no one wants an ingredient list that’s ruff around the edges!
• Own Brandbank, ensuring all product details are accurately communicated to customers and retail partners.
• Manage labelling accuracy, from nutritional claims to sustainability messaging, ensuring transparency and compliance.
• Proactively mitigate risks, ensuring product safety and legal requirements are always met.
Continuous Improvement & Sustainability
• Work with suppliers to improve quality and enhance sustainability across our supply chain.
• Drive cost-saving and quality-improvement initiatives that make a real impact.
• Support our sustainability commitments, ensuring ethical and responsible sourcing.
What We’re Looking For
✅ A passion for pets!
✅ A minimum of 2 years experience in quality, product development, or customer service within FMCG.
✅ A problem-solver with great attention to detail and a proactive mindset.
✅ Strong project management skills, with the ability to juggle multiple tasks.
✅ A love for data, insights, and creativity—always looking for ways to improve.
✅ Computer savvy, you're comfortable with Zendesk or similar software, proficient in using Office and ideally familiar with Adobe
A Day in the Life of a Product & Quality Manager at Scrumbles
☕ 9:00 AM – Grab a coffee (and maybe a cuddle with an office dog) while checking emails. A customer has flagged a quality concern, so you investigate batch details and liaise with the supplier for insights.
10:30 AM – Review the quality tracker, spot trends, and prepare recommendations for the team.
️ 12:00 PM – Time for a creative break! You hop on a call with the design team to review packaging artwork for an exciting new product launch.
1:00 PM – Lunch! Maybe a quick walk or playtime with a furry friend before diving back in.
2:00 PM Competitor research time; You analyse the latest pet food trends and identify a gap in our range that could be our next big innovation.
3:30 PM – Meeting with sales and marketing to discuss customer insights and how we can meet their needs with gut-friendly, nutritious new products.
✅ 4:30 PM – Wrap up loose ends, follow up with suppliers, and prep for tomorrow. Another day of making pets (and their humans) very happy!
Why Join Us?
Make an impact – Be part of a purpose-led company shaping the future of pet food.
Hybrid working – Flexibility to balance home and office time.
Pet-friendly culture – Office dogs, plenty of cuddles, and team walks!
Fast career growth – We’re growing fast, and you’ll grow with us.
Plenty of perks – EMI options, private medical care, flexible working in a dog friendly office, team socials and more.
If this sounds like your kind of role, we’d love to hear from you! Apply now and let’s make tails wag and kitties purr together. ⬛