Job summary
The Primary Care Network Managerrole is strategic and transformational. The post-holder is part of the PCN leadership team,working alongside the Clinical Director to support the PCN boardmembers, to deliver the Primary Care Networks agenda.
The PCN Manageris independent of member practices, actingas a source of expertise, to co-ordinate the management of all governance requirements,and to help shape and implement meaningful services in line with national andlocal policy and contract/s, supporting member practices and to achieveimproved outcomes for the local population. The PCN Manager may also buildrelationships with other stakeholders, including local authorities, thirdsector and patient representative organisations, other local PCNs andhealthcare providers and the ICB.
Main duties of the job
To play a pivotal role in the strategic development andcontinued evolution of HBB PCN to support the delivery ofhigh-quality primary care services across member practices
Responsible for the smoothrunning of network services,as agreed by the Board
To manage, with the Clinical Director,the Networks financial processes and governance
Responsible for presenting monthly performance, finance,and quality reportsto the Network Board.
To ensure the PCN is compliantwith reporting requirements and all relevantlegislation
To ensure all Board,Network and other meetings are managed as agreed by the Board
To represent the PCN externally as agreedwith the Clinical Directorand the Network Board
About us
HBBPCN has four member practices* across Hanley and Bentilee,within Stoke-On-Trent. Together the practices have a patient population of approximately 33,000. The PCN serves an area with pockets of significant deprivation.
*Network member practices:
Moorcroft Medical Centre, Harley Street Medical Centre, PotteriesMedical Centre, Cambridge House Surgery.
Job description
Job responsibilities
Key Responsibilities and Duties
The PCN Managers areas of responsibility include:
Strategy, leadership and network development
Organisational
Governance and quality
Finance
Relationship management
Equality and diversity
Personal and professional development
Safety, health, environment and fire
Confidentiality
The NetworkManager will work with the Clinical Director and member practices to achieveconsensus and drive through and deliver agreed changes.
Strategy, Leadership and Network Development
Regularly review and agree the Networks purpose and valueswith member practices, Clinical Director and Boardand ensure all services and developments are inline with these
Establish and agree objectives and priorities for Network activity in line withcontract requirements, the Network Agreement, and budget availability, usingpractice and population health data to shape effective use of all resources
Work with the NetworkBoard to develop,agree and regularlyreview a costed Network Business Plan that deliversrelevant services and improvement projects which can be measured and evaluated.
Explore activities that could deliver efficiencies and/or savings for member practices
Organisational
To be responsible, with support of the PCN Administration Support, for servicesprovided through the PCN on behalf of member practices
To collate and analysedata on service provision and uptake and report to the Network Board and other organisations asrequired
To ensure the PCNsBusiness Continuity policyis updated regularly and routinelyshared with staff and member practices as required
To oversee use of any risk stratification or data analysis tools to support the PCN in meeting contractual obligations and ensuring the best health outcomesfor the PCN patient population
Manage PCN meetings, ensuringthat papers required prior to meeting and minutes /action logs from those meetingsare circulated in a timely manner to Board members, the ClinicalDirector and others as appropriate.
Governance and Quality
Maintain quality and ensurePCN activity complieswith all relevantlegislation and operates inline with agreed Network governance and SOP standards
Ensure all PCN businessis conducted in line with the Network Agreement
Ensure the PCNs compliance with all relevant GDPR and FOI requirements andother relevant legislation and professional standards such as GMC/BMAand LMC guidance.
Finance
Responsible for achieving the best impact from well-managed finances by:
oensuring the accuracy of any submissions required by the ICB/other authorities to claim all funding entitlement and to ensure that all moniesdue are received promptly
oreviewing and approving operational services spend, monitoring income and expenditure and identifying and reporting to the CD andNetwork Board any significant deviations from forecast
oplanning and monitoringincome and cash flow to ensure that income is maximised and that funds are availableas required
Present financial forecasts and budget reportsto the PCN Board as required
Ensure financial risks are recognised and discussed with the Clinical Directorand Network Board members and appropriate action taken
Ensure recommendations to the Boardregarding allocation of resourcesare fair and equitable
Manage the PCN bank account(currently a sub account within a Practice account)and all delegatedbudgets with proprietyin line with all relevant organisational procedures
Liaise with accountant and theClinical Director to produce year-end accounts and present these tothe Board in line with Network Agreement.
Relationship Management
Ensure engagement of memberpractices in accordance with the NetworkAgreement to:
omaintain support for agreedPCN-wide activities
o foster a cultureof collaboration to improve patientoutcomes, and resilience and capability across member practices
oembed the PCNs ethosand values
Develop, agree and deliveran internal and external communication strategy
Represent the network at meetings in the communityand to the media as required.
Equality and Diversity
Our workingenvironment is one where diversity is valued, and equality of opportunity ispromoted. Staff have a responsibility to ensure that they treatpatients and colleagues with dignity and respect.
The post-holder will supportthe equality, diversity and rights of patients, carers and colleagues, including:
oActing in a way that recognises the importance of peoples rights,interpreting them in a way that is consistent with practices proceduresand policies, and current legislation
oRespecting the privacy, dignity,needs and beliefsof patients, carersand colleagues
oBehaving in a manner which iswelcoming to and of the individual, is non- judgmental and respects their circumstances, feelings, priorities and rights.
oInvolving patients, and where appropriate their families, in decisions abouttheir treatment and care.
Personal and Professional Development
The post-holder will participate in any appraisal, training or development programme implemented by the PCN as partof this employment, including:
oParticipation in an annual individual performance review
oTaking responsibility for owndevelopment, learning and performance and demonstrating skill and activities to others who are undertaking similar work
oMaintaining a record of own personaland/or professional development
oStatutory and mandatory trainingappropriate to the role and the PCNas a whole Training may needto be undertaken outside of normal practice hours and/or off site
Safety, Health, Environment and Fire (SHEF)
All personnelhave a duty to take reasonable care of health and safety at work forthemselves, their team and others andto co-operate with employersto ensure compliance with health and safetyrequirements.
The post-holder is responsible for ensuring that:
opportunities for staff to maintain their health, wellbeing and safety are promoted
risks within the PCNs areas ofresponsibility both on- andoff-site are identified andmanaged, ensuring adequate measures are in place to protect staff and patients
work areas and procedures are monitoredto ensure they are safe, free from hazards and conform to health, safety andsecurity legislation, policies and guidelines.
Person Specification
Other Requirements
Essential
1. Disclosure Barring Service (DBS) check
2. Effective organiser, influencer, and networker
3. Ability to follow legal, ethical, professional, and organisational policies/procedures and codes of conduct
4. Demonstrates a high level of integrity
5. Ability to work in a diverse environment
6. Ability to use own initiative, follow tasks through and work with a high level of autonomy
7. Be responsive and agile, adapting to a rapidly changing environment
8. Ability to work flexibly (including some work outside of normal hours)
9. Sensitive and empathetic in distressing situations
10. Access to own transport and ability to travel across the locality on a regular basis
Desirable
11. Understanding of the health care system in relation to commissioners
Qualifications
Essential
12. Good standard of education with GCSE level C or above (or equivalent) in literacy and numeracy
13. Leadership and/or management qualification or relevant experience
Desirable
14. Educated to degree level or equivalent
Experience
Essential
15. Strategic understanding and experience of working in the NHS with extensive knowledge and understanding of the roles of the NHS organisation and of the primary care sector
16. Proven knowledge and experience of working in a management role in primary or secondary care
17. Build strong personal relationships and have effective formal and informal networks
18. Excellent interpersonal skills
19. Literate and a good communicator
20. IT and keyboard skills
21. Good negotiation skills
22. Budget management experience
23. Analytical and problem-solving skills
24. Strong facilitation skills
Desirable
25. Expertise in contract management
26. Converting strategy into practical delivery
27. Previous project management expertise
28. Good practical and conceptual knowledge of healthcare improvement methods and practice
29. Experience of managing accounting procedures including budget and cash flow forecasting