Job Responsibilities:
* Define configuration specifications and business analysis requirements
* Perform quality assurance
* Define reporting and alerting requirements
* Own and develop relationship with partners, working with them to optimize and enhance our integration
* Help design, document and maintain system processes
* Report on common sources of technical issues or questions and make recommendations to product team
* Communicate key insights and findings to product team
* Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer
Job Skills:
* Previous experience in Business / Systems Analysis or Quality Assurance
* A degree in IT / Computer Science
* Proven experience in eliciting requirements and testing
* Experience in analysing data to draw business-relevant conclusions and in data visualization techniques and tools
* Solid experience in writing SQL queries
* Basic knowledge in generating process documentation
* Strong written and verbal communication skills including technical writing skills