Job summary Are you passionate about making a meaningful impact in supporting cancer patients in their journey towards recovery? Torbay Hospital is seeking a dedicated and dynamic individual to join our team as an Oncology Medical Secretary supporting our nurse led clinics. This is an opportunity to be an essential part of our Oncology department, where your organisational skills and compassion will directly contribute to the well-being of our patients. This post is 18 hours per week, split over 3 6 hour days. Main duties of the job Work closely with clinical and administrative staff and other employees within the Trust and liaise with patients, GP's and other external agencies. This position requires empathy and tact when dealing with patients who may be angry or upset regarding any aspect of their care. Communicate effectively in writing and verbally on a daily basis. Ensure all results of investigations are tracked and shown to the relevant consultant promptly for action as instructed. Independently deal with patient/carer enquiries in an efficient, sensitive and confidential manner and referring on to the clinician as appropriate. All clinic outcomes to be recorded accurately and completed or amended. Audio typing of clinic and admin letters, Clinical diaries to be maintained and checked against the published timetables. Discretion and initiative used when arranging meetings and appointments for patients, relatives and others. To ensure that medical staff leave and cover arrangements are circulated and clinical activities are amended accordingly. Taking and transcribing formal minutes if required. Open and act on correspondence received. About us This role is based at Torbay Hospital, where you will be joining a team of 11 other dedicated Oncology Secretary's. We are a dynamic and friendly team, working closely with our clinical colleagues and other areas within Cancer Services. Our team is currently going through exciting changes. Would you like to grow with us to help us to make a difference? Our department is fast-paced and we are continually evolving our care in order to keep our patients' wellbeing and each other's at the heart of everything we do. Date posted 10 February 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum pro rata Contract Permanent Working pattern Part-time Reference number 388-6634833-A&C Job locations Torbay Hospital Lowes Bridge Torquay TQ2 7AA Job description Job responsibilities Ensure all results of tests and investigations are tracked effectively, shown to the relevant consultant promptly and to undertake appropriate action as instructed All clinic outcomes must be recorded accurately and complete or amend any that have not been done Ensure patients are put at the heart of the service Enter Referral to Treatment (RTT) events accurately and in a timely manner Please refer to your suitability to the post in your supporting information from the role requirements or person specification. Job description Job responsibilities Ensure all results of tests and investigations are tracked effectively, shown to the relevant consultant promptly and to undertake appropriate action as instructed All clinic outcomes must be recorded accurately and complete or amend any that have not been done Ensure patients are put at the heart of the service Enter Referral to Treatment (RTT) events accurately and in a timely manner Please refer to your suitability to the post in your supporting information from the role requirements or person specification. Person Specification Qualifications, skills and knowledge Essential Good standard of Education GSCE in Maths and English or equivalent Experience in a similar Secretarial/ admin role Ability to use Medical Terminology appropriately ability to effectively use the Microsoft Office Software ( word, excel ) Customer care experience of providing a customer focused service Desirable knowledge of hospital systems ie: PAS, Infoflex, Cyberlab Audio typing Person Specification Qualifications, skills and knowledge Essential Good standard of Education GSCE in Maths and English or equivalent Experience in a similar Secretarial/ admin role Ability to use Medical Terminology appropriately ability to effectively use the Microsoft Office Software ( word, excel ) Customer care experience of providing a customer focused service Desirable knowledge of hospital systems ie: PAS, Infoflex, Cyberlab Audio typing Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Torbay and South Devon NHS Foundation Trust Address Torbay Hospital Lowes Bridge Torquay TQ2 7AA Employer's website https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)