Work effectively alongside other teams and clinicians within the Group in a professional manner to nurture a spirit of collaborative team working. Develop positive working relationships with colleagues and external stakeholders Be encouraging and supportive to colleagues across the Group Promote a positive working environment The post holder will be required to work with clinicians and managers to identify their IT need and provide technical to support them in the delivery of healthcare/planning and decision making. To work to priorities set by the Operations manager in order to contribute to the achievement of objectives and service levels To provide a high standard of technical support for IT equipment to all staff and stakeholders across the Group. To install, configure, maintain and administer IT equipment and systems for safe, effective use, ensuring users are able to fully utilise all available equipment and resources. To provide knowledge and expertise in regards to IT Equipment and to effectively support the needs and requirements of the Group. Respond to requests from Staff for IT support and maintenance issues across the Group. Work with external contractors being a point of contact on the site for queries, in order to enable contractors to provide a seamless integration on IT projects. To provide training on the use of hardware and software systems for users, with supporting guides and help sheets. To maintain and develop the Groups IT provision with the assistance of existing NHS IT providers. Responsible for maintaining the organisations ICT and Telephony Asset Register;including ensuring processes for deployment of portable ICT/ Telephony equipment is done so in line with organisation process. In Collaboration with the Operational Manager, review and implement ICT policies Support the Operational Manager to ensure ICT Governance is maintained across the organisation Support the organisation with options appraisals for the procurement of new ICT/ Telephony equipment and installations. Act as ICT communications lead across the group, providing advice, guidance, and training to all colleagues, providing clear and regular updates to facilitate business operations to run smoothly and effectively. Provide first and second line fault finding, diagnosis and repair to support IT users. Make effective use of the Groups BI Issue Log to respond to support requests, and to maintain records of diagnosis and resolution and relevant asset register kept up to date. Identify where support requests should be escalated internally, or to a third party to achieve resolution. To report to managers any downtime that may affect the group, maintaining the contingencies plan, keeping managers up to date with any changes. Supporting with planning of projects that may affect the groups downtime and plan work liaising with the wider management team and bringing communications through to suitable meetings or contacts. Support the group with homeworking equipment and software, following the groups homeworking policy and liaising with managers when this is required, supporting staff working from home and ensuing all software and equipment is suitable for use. All homeworking equipment should have suitable easy to read support guides and trouble shooting supporting. To implement modifications and improvement where required, supporting with business case and procurement for improvements where suitable. Maintain and assist with telephone software, handsets, photocopiers, dictation printers and any medical equipment the practice holds or uses to ensure constant running to support the practice needs. This is not exhaustive list this covers all Beacons equipment and software. Maintain asset register for all equipment, this must be up to date at all times. Assist with the installation, appropriate configuration and maintenance of IT equipment, infrastructure and software in accordance with relevant regulations, copyright and legal requirements. Change shall be documented and follow a set configuration procedure where available. Work carried out shall comply with health and safety requirements. Maintain an awareness of developments in the IT industry and actively seek to develop and broaden knowledge and skills relevant to the post. Keep an up-to-date asset log for equipment and a log of software and expiry or update timescales. Support the group with IT projects and installations, making recommendations actively looking to improve and keep the practice up to date with technologies for improvements. To provide technical support for the Groups website, appointment systems and any other technical system such as mjog, econsult, this list is not exhaustive Ensure stock of consumables and parts are monitored and replenished as necessary. Run annual audits of stock and ensuring most cost-effective supplies are acquired. Provide the group with necessary training for equipment needed for their roles and for the groups needs. To keep up to date and attend relevant training to ensure the practice is up to date with all equipment and software following the GDPR 2018 act, assisting with DPIA where suitable. Any other task relevant to the role that the management team and partners find suitable to support with. To be responsible for your own continuing self-development, undertaking training as appropriate. To undertake other duties appropriate to the grading of the post as required. Must be able to work flexible hours. Personal and Professional Development: The post holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Communication: The post holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly. Contribution to the implementation of services: The post holder will: Apply practice policies, standards and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect own work. Participate in audit where appropriate The details contained in this Job Description are not exhaustive and may change as the post develops. Health and Safety: Ensure all members of staff comply with the Groups health and safety policy Carry out risk assessments to comply with current Health and Safety legislation Ensure any health and safety concerns are reported to the Operations Manager To be aware of and adhere to applicable practice rules, regulations, legislation and procedures, national legislation (Health and Safety, COSHH, Data Protection). Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with group processes and policies and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming, non-judgemental and respects the individuals circumstances, feelings, priorities and rights The details contained in this job description are not exhaustive and may change as the post develops. Governance: Identify and record risks and issues, developing contingency plans with service and contract leads Ensure the PCN is compliant with health and safety policies and procedures to reflect current best practice Ensure that the PCN board and Clinical director adhere to the governance structure as set out in the network agreement. Confidentiality: To maintain confidentiality of information acquired in the course of undertaking duties for the practice.