Salary
Grade 8 - £32,076 to £34,834 per annum
Hours
37 Hours per week
Contract
Permanent
Location
Castle House, Newcastle-under-Lyme
About the job
Our vision at Newcastle-Under-Lyme Borough Council is to make the borough a place where people enjoy good jobs, lively communities, and high-quality services. We are dedicated to improving the lives of our residents through creative and effective public services. You will join our team at a key point in this transformation journey, as we reshape our services, adopt new ways of working and use new and advanced technologies.
We are seeking a dynamic and experienced Change Analyst to support the Change Manager by developing and driving forward the delivery, implementation, and management of large-scale Customer Relationship Management (CRM) systems and public-facing applications.
You will have experience of developing new and existing digital solutions (such as digital forms, low code development, Microsoft Power platform) developing and supporting Customer Relationship Management (CRM) systems, website content management systems (CMS), SharePoint intranet, Microsoft 365 and other technologies.
You will create streamlined digital forms that enable our residents to access our services online, alongside updating and improving the content and functionality of our website and intranet, ensuring it meets the needs and expectations of our residents and users.
If you are ready for a new challenge and want to work together to drive the design, delivery and continuous development of our ambitious transformation programme, we would love to hear from you!
This role is a hybrid role, based at our Castle House offices for three days a week and the option to work from home for two days on a flexible basis.
Requirements
A degree level/professional qualification in a discipline relevant to this post (such as Information Technology, Customer Services) or significant equivalent experience
ITIL 3 / 4 Foundation or Intermediate
Experience in a relevant change or digital support function in a large organisation.
Experience in the use of specialist CRM software to support the delivery of a customer facing environment.
Please see Person Specification for a full list