We are seeking a dedicated and highly organised Administration Assistant to work within our booking team at our brand new £10 million Community Diagnostic Centre (CDC) that will be based at Freshney Place Shopping Centre, Grimsby. Our CDC is part of the UK’s initiative to improve access to diagnostic services across local communities. This center provides a range of medical diagnostic services aimed at reducing waiting times for tests, scans, and consultations, helping to ease the burden on traditional hospital facilities. The successful candidate will be responsible for managing and coordinating patient appointments, ensuring a smooth and efficient process for patients and healthcare staff alike. You will work closely with clinicians, administrative staff & patients to schedule, reschedule, and cancel appointments as needed, while ensuring accurate records are maintained within the NHS systems. The CDC is expected to open to patients towards the end of January 2025. It is hoped that the successful candidate will be in post at the start of January where they will initially receive training at our acute hospital site Diana, Princess of Wales Hospital, Grimsby. We have 2 permanent positions available: 18h/week contract - This will be a job share between two employees. Expected hours will be: Week 1 - Mon/Tue 08:30-16:00 and Wed 08:30-12:30 | Week 2 - Wed 12:30-16:30 and Thu/Fri 08:30-16:00 37.5h/week contract - This will be a full time post and hours will be Mon-Fri 0830-1700. Operational use of Diagnostic Information Systems (e.g., Lorenzo & RIS) to register patients attending the departments for examination, ensuring the data entered is accurate and correct. Answer telephone queries in a timely manner Demonstrate own tasks to new starters as directed. Work with other patient administration departments in line with the continuing needs of the NHS Plan and other developments in health care. Attend any relevant training courses necessary to ensure the effective delivery of the role and maintain personal development. Understand and adhere to the concept of Confidentiality to ensure that this important aspect of care is not breached. Safeguard at all times the confidentiality of information in relation to patients and staff. Information relating to identifiable persons must on no account be divulged other than to an authorised person. NLAG is part of one of the largest acute and community Group arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion. Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Group has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve. Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH. As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology. We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Group and our community. For more detailed information, please read the job description linked below. As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide. Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees. We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen. Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues. We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients. We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://joinnlag.co.uk/ In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement. “We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers”. Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role. Should we receive a high volume of applications the advert may be closed before the closing date.