Our client is a start up going from strength to strength. They're a forward thinking, diverse company offering a fantastic range of products that both interest and excite clients. Existing clients include Google, Starbucks, Hermes and Tiktok!
Due to continued growth they're expanding and looking to recruit a graduate to join their team.
The successful candidate will be responsible for handling enquiries from both prospective and existing clients, ensuring a seamless and professional customer experience. This role will involve liaising with all company departments and third-party suppliers.
Full training, fantastic career development in a vibrant and dynamic company with an OTE of up to £45k.
Mon - Fri 9 - 5 office based, free car parking.
Duties include
* Answering inbound telephone calls and managing incoming sales email requests
* Following the required process through the sales funnel to maximise conversion
* Following up on quotes via telephone and email
* Addressing and resolving client queries and complaints professionally and promptly
* Providing administrative support, including preparing client quotations, proforma invoices, and RFPs
* Ensuring full payments are received before dispatching items
* Keeping the company CRM updated with conversations, quotations, client notes, and other relevant information
* Managing incoming Web Chat enquiries
Skills/Experience
<...