Neighbourhood / Housing Officer
Salary: £35,700 Pa
Location: Manchester (agile working arrangements in place)
Contract Type: Full Time, 12 month fixed term contract
Hours: 35 hours per week, Monday - Friday
Closing date: 19th February 2025
Interview dates: 25th February 2025
Our organisation is all about people – the people who live in our homes, the communities we serve, and those we work with. We recruit for attitude and behaviour which are central to building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference and who will take responsibility to get things done.
As a not-for-profit housing association, we provide homes and services to over 20,000 people across Greater Manchester. We build more affordable new homes, make a difference in the communities we serve, and support our colleagues to enjoy work, learn and grow.
Our customer corporate objective is to help customers achieve and maintain a successful tenancy by providing a home that’s right for them and offering tailored support when and where needed. To do this, we will create a place-based tailored service that provides clarity of responsibility for both colleagues and customers, where we do what we say and have a clear focus on outcomes.
This post will work with all relevant teams to deliver a customer-focused Tenancy & Estate Management service within our communities and attain excellent performance standards and outcomes.
We need people who are / have:
1. Experience of working in a similar role within social housing, with knowledge of housing legislation.
2. Experience dealing with ASB, tenancy & neighbourhood/estate issues.
3. Experience dealing with members of the public.
4. Experience handling challenging situations and complex lifestyles.
5. Hold a housing qualification (such as CIH) or willingness to work towards this.
Due to the nature of the role, you must have a flexible approach to working hours and hold a valid driving license due to the travel involved.
Everyone’s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work so that they feel at home with us. We trust and support people to do their best in a role that is fulfilling and rewarding because we know that this helps us deliver better outcomes for our customers and colleagues.
If you want to be part of our team and help us make a difference, we’d love to hear from you.
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