Commercial Fraud Investigator - ANYWHERE IN UK - REMOTE
Key Information:
Salary: up to £36,000
Work Type: Fully remote
Responsibilities:
* Investigate potentially fraudulent commercial property claims.
* Promote the Commercial Investigations Team among colleagues and clients.
* Conduct and plan recorded telephone and video interviews.
* Manage your own caseload, gather evidence, and maintain contact with policyholders.
* Validate claims through third-party enquiries and liaise with the police and external agencies as needed.
* Stay updated on current legislation and insurance practices.
* Handle settlement enquiries, challenge fraudulent activities, and prepare detailed reports for insurers.
* Issue repudiation and fraud outcome letters.
* Meet SLA requirements and provide excellent customer service.
* Accurately record all chargeable and non-chargeable time.
* Handle complaints within FCA guidelines.
* Identify, manage, and report fraudulent activities using data and technology.
* Achieve objectives and operational targets as agreed with your line manager.
Competencies:
* Thorough knowledge of insurance principles and their application to commercial and property claims, including business interruption.
* Understanding of current case law, statutes, and legal liabilities.
* Knowledge of building construction relevant to the role.
* Ability to secure, preserve, and record evidence.
* Proficient in MS Word and Excel.
* Understanding of FCA regulations, GDPR, and complaints handling procedures.
Personal Attributes:
* Excellent interpersonal and communication skills.
* Inquisitive nature and strong attention to detail.
* Effective negotiation skills.
* Ability to plan and prioritize workload.
* Strong team player with the drive to achieve targets.
* Flexible and adaptable, willing to assist others during peak times.
Benefits:
* Competitive salary based on skills, experience, and qualifications.
* Flexible working options.
* Study support for insurance qualifications.
* Healthcare scheme and pension plan.
* 25 days holiday plus bank holidays.
* Discounts on various products and services.
* Employee assistance program, life assurance, and group income protection.
* Voluntary benefits such as dental cover, cycle to work scheme, and wellbeing apps
#J-18808-Ljbffr