Business Unit / Team: Chief Operating Office
Location: UK Remote
Contract Type: Permanent, Full Time
Our Fraud Operations team play a huge part in keeping money safe and sound – confidence in this is the foundation of our business and above all it’s vital to our customers. We look after all of the products and services for our bank, ensuring they aren’t used to facilitate criminal activity whilst ensuring compliance with all relevant legislation and regulation. You’ll be working within a defined framework to investigate fraud claims. This isn’t a boring, repetitive job – you’ll be involved in reducing fraud at the source and identifying areas where we need to review and up our defences. As fraud becomes more sophisticated – so do we.
Work fraud claims from start to finish – be this one of our victims or potentially a perpetrator within our bank.
• Take inbound phone calls from our customers to update them on current claims.
• Support our vulnerable customers that have been the victim of fraud, providing important information on how they can protect themselves from scams.
• Presenting claims at forums when necessary.
• Knowledge of 3rd and 1st party fraud, along with the bank’s processes and procedures for prevention and detection of fraud
• The ability to work under pressure and be flexible in a constantly changing environment
• It’s a bonus if you have, but not essential
• Pre or post application fraud experience
Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more
• Up to five extra paid well-being days per year
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
• Market-leading pension
• Free private medical cover, income protection and life assurance
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness
• We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with. Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.
These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.